Our North Carolina customer service team is here to help.

We're here for you
If you're struggling with a mental health issue, you’re not alone. In any given year, 1 in 5 Americans will experience a mental illness1.1This can include anxiety, depression, substance use, and other disorders.
Blue Cross and Blue Shield of North Carolina (Blue Cross NC) members have access to to reputable mental health professionals and treatment centers to help you address these challenges.
If you’ve noticed you or a family member have been feeling unusually tired, sad, fearful, angry, or withdrawn, it may be time to reach out for help.
Care navigators
Need help finding a behavioral health provider? Fill out a self-referral form, and one of our care navigators can help you.
Substance use disorder support
If you or a loved one are among the 48.5 million Americans struggling with alcohol or drugs2, we're here for you.
Youth mental health services
Just like adults, children and teens often face mental health challenges such as anxiety and depression. We're committed to supporting your kids and teens in every aspect of their health.
Primary care providers
Your regular doctor can talk to you about your concerns and refer you to a specialist who can help.
Telehealth
Get the care you need from the comfort of home. If your plan has telehealth benefits, you can meet virtually with a therapist or mental health professional.3
Same-day care
If you or a loved one need same day access to a provider, on-demand clinicians can assist you virtually. Eligible members can register online to set up an appointment.4
Every health plan is different, but you can see the benefits covered by your plan with Blue Connect℠.
Mental health insights
