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Members Mental health care

Mental health is an important part of your overall health. We offer a range of resources to help you navigate your mental health journey with confidence.

If you need immediate help for a psychiatric or medical emergency, call 911 or 988 (the Suicide or Crisis Lifeline) or visit your local emergency room immediately.

We're here for you

If you're struggling with a mental health issue, you’re not alone. In any given year, 1 in 5 Americans will experience a mental illness1. This can include anxiety, depression, substance use, and other disorders.

Blue Cross and Blue Shield of North Carolina (Blue Cross NC) members have access to to reputable mental health professionals and treatment centers to help you address these challenges.

If you’ve noticed you or a family member have been feeling unusually tired, sad, fearful, angry, or withdrawn, it may be time to reach out for help. 

Care resources for members
Care navigators

Need help finding a behavioral health provider? Fill out a self-referral form, and one of our care navigators can help you.

Behavioral Health Form
Substance use disorder support

If you or a loved one are among the 48.5 million Americans struggling with alcohol or drugs2, we're here for you. 

Find Support
Youth mental health services

Just like adults, children and teens often face mental health challenges such as anxiety and depression. We're committed to supporting your kids and teens in every aspect of their health.

Find Care Options for Your Child
Primary care providers

Your regular doctor can talk to you about your concerns and refer you to a specialist who can help.

Find a Doctor
Telehealth

Get the care you need from the comfort of home. If your plan has telehealth benefits, you can meet virtually with a therapist or mental health professional.3

Learn About Telehealth
Same-day care

If you or a loved one need same day access to a provider, on-demand clinicians can assist you virtually. Eligible members can register online to set up an appointment.4

Visit OnDemand

Every health plan is different, but you can see the benefits covered by your plan with Blue Connect.

Log In to Blue Connect
Mental health insights

FAQ on mental health and substance use disorders

Getting educated can help break stigmas.

Signs of depression in men

Ways to get help with mental health, overcome fear and social stigma, and start therapy.

Understanding depression in teens

Depression in teens is a serious concern. However, with the right strategies and support, parents and caregivers can help their kids navigate this difficult time.

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Get in touch with us

Our North Carolina customer service team is here to help.