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Members Substance use disorder support

If you or a loved one are among the 48.5 million Americans struggling with alcohol or drugs,1we're here for you. 
How we can help

At Blue Cross and Blue Shield of North Carolina (Blue Cross NC), we provide access to reputable mental health professionals and treatment centers. Some plans also offer coverage for Narcan and other medications used to treat substance use disorders.
Connect with the right support

Our Care Navigators offer personalized support that helps members access in-network providers to address substance use disorders.

Call 800-755-0798 or complete a referral form to get started today.
Behavioral Health Form
24/7 crisis line

Receive immediate support from mental health counselors by calling the mental health number on the back of your Blue Cross NC member ID card (800-359-2422). Select the option for "Crisis Services."
Call the Crisis Line
Find a doctor

Search for in-network psychiatrists, social workers, therapists, psychologists, and counselors who can help you with your journey to address substance use.
Look Up a Doctor

Every health plan is different. To see what's covered in your plan, review your Benefit Booklet in your Blue Connect℠ member portal.
Local and national resources
Find support in your community

The North Carolina Department of Health and Human Services provides information on local resources that are available directly in your community.
Search Resources
988 suicide and crisis lifeline

Calling or texting 988 will connect you with 24-hour, toll-free, confidential support for people in distress. 
Call 988
SAMHSA national hotline

The Substance Abuse and Mental Health Services Administration (SAMHSA) offers a 24/7, free, and confidential hotline for information about substance use disorders, prevention, and recovery.
Call the SAMHSA Hotline
Read more about substance use

Community strategies help substance-use recovery

New programs in rural areas now embrace the peer-support approach and community-based strategies.

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4 Facts on No-Cost Narcan Distribution in NC

Find out how no-cost access to Narcan, a medication that can reverse opioid overdoses, is helping to save lives.

Read More

FAQ on mental health and substance use disorders

Getting educated can help break stigmas.

Read More
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