Hearing or speech impaired?
Please call 800-442-7028
TTY users dial 711
Please note that you will need to identify yourself in order to be directed to the appropriate Customer Service department for your plan.
Need help purchasing a plan?
Reach out for help picking a plan, including when and how coverage can be purchased.
Call us to get answers to your Blue Cross and Blue Shield of North Carolina (Blue Cross NC) plan, bill or claims questions. You can also call us to learn more about purchasing a plan.
Purchasing a Medicare plan?
Reach out for help picking the right Medicare plan, including when and how coverage can be purchased.
Additional phone numbers
Yokasta Crouse (Sr. Business Operations Advisor): 984-201-1902
Jaynita Shah (Business Operations Advisor): 919-765-2644
Abel Simutami (Sr. Healthcare Consultant): 919-287-8123
Kimberley Jones-Scott (Manager - FEP Sales): 919-765-3678
Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.
© 2023 Blue Cross and Blue Shield of North Carolina. ®, SM Marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield plans. All other marks and names are property of their respective owners. Blue Cross and Blue Shield of North Carolina is an independent licensee of the Blue Cross and Blue Shield Association.