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Calling the phone number on the back of your member ID card provides the fastest and most direct service for questions.
Hearing or speech impaired?
Please call 800-442-7028
TTY users dial 711
Please note that you will need to identify yourself in order to be directed to the appropriate Customer Service department for your plan.
Need help purchasing a plan?
Reach out for help picking a plan, including when and how coverage can be purchased.
Call us to get answers to your Blue Cross and Blue Shield of North Carolina (Blue Cross NC) plan, bill or claims questions. You can also call us to learn more about purchasing a plan.
Individual and family plans (under age 65)
800-324-4973 (toll-free)
Mon. through Thurs., 8 AM to 6 PM ET, and Fri., 8 AM to 5 PM ET
Group plans (company sponsored)
800-291-6315 (toll-free)
Mon. through Thurs., 8 AM to 6 PM ET, and Fri., 8 AM to 5 PM ET
Para asistencia en español
De lunes a jueves, de 8 AM a 6 PM ET, viernes, de 8 AM a 5 PM ET
Purchasing a Medicare plan?
Reach out for help picking the right Medicare plan, including when and how coverage can be purchased.
Blue Medicare HMO℠ & PPO℠
Blue Medicare Rx℠ (PDP)
Blue Medicare Supplement℠
Get more help
Not the support you need? You can visit us in person, get agent resources or report health care fraud and abuse.
Additional phone numbers
888-868-5598 (log-in support)
Asheville: 828-348-2583
Fayetteville: 910-868-1928
Winston-Salem: 336-778-0807
Greensboro: 336-790-5858
Hickory: 828-855-9155
Garner: 984-308-9150
South Charlotte: 704-527-4220, 800-286-4220 (toll-free)
855-511-BLUE (2583)
Raleigh: 888-275-7513, x1 (toll-free)
Charlotte: 888-275-7513, x2 (toll-free)
Boone: 888-275-7513, x3 (toll-free)
Blue Medicare HMO℠ & PPO℠: 800-665-8037 (TTY users dial 711)
Blue Medicare Rx℠ (PDP): 800-661-5518 (TTY users dial 711)
Blue Medicare Supplement℠: 800-478-0583 (TTY users dial 711)
Healthy Blue + Medicare℠: 800-400-8745 (TTY users dial 711)
Appalachian State: 888-351-8283
Campbell University: 800-579-8022
Duke University - Student Blue (Benefits/Claims): 888-234-2417
Duke University - Gallagher Student Health (Enroll/Waive): 866-931-5275
East Carolina University Undergrad: 888-351-8283
East Carolina University Postdoc: 800-762-8505
Elizabeth City State: 888-351-8283
Elon University: 800-579-8022
Fayetteville State: 888-351-8283
Meredith College: 800-579-8022
NC A&T: 888-351-8283
NC School of Science & Math: 888-351-8283
NC State Undergrad: 888-351-8283
NC State Postdoc: 800-762-8505
NC State RA/TA: 800-579-8022
NCCU Undergrad: 888-351-8283
NCCU Postdoc: 800-762-8505
St. Andrews University: 800-579-8022
UNC Ashville: 888-351-8283
UNC Chapel Hill Undergrad: 888-351-8283
UNC Chapel Hill Postdoc: 800-762-8505
UNC Chapel Hill RA/TA: 800-579-8022
UNC Charlotte Undergrad: 888-351-8283
UNC Charlotte Postdoc: 800-762-8505
UNC Greensboro: 888-351-8283
UNC Pembroke: 888-351-8283
UNC School of the Arts: 888-351-8283
UNC Wilmington Undergrad: 888-351-8283
UNC Wilmington Postdoc: 888-351-8283
University of Mt Olive: 800-762-8505
Wake Forest University: 800-579-8022
Western Carolina University: 888-351-8283
Wingate University: 800-579-8022
Winston Salem State: 888-351-8283
Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.
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