Please call 800-442-7028
TTY users dial 711
Have your member ID card?
Calling the phone number on the back of your member ID card provides the fastest and most direct service for questions.
Please note that you will need to identify yourself in order to be directed to the appropriate Customer Service department for your plan.
Reach out for help picking a plan, including when and how coverage can be purchased.
Call us to get answers to your Blue Cross and Blue Shield of North Carolina (Blue Cross NC) plan, bill or claims questions. You can also call us to learn more about purchasing a plan.
Individual and family plans (under age 65)
800-324-4973 (toll-free)
Mon. through Thurs., 8 AM to 6 PM ET, and Fri., 8 AM to 5 PM ET
Group plans (company sponsored)
800-291-6315 (toll-free)
Mon. through Thurs., 8 AM to 6 PM ET, and Fri., 8 AM to 5 PM ET
Para asistencia en español
De lunes a jueves, de 8 AM a 6 PM ET, viernes, de 8 AM a 5 PM ET
Reach out for help picking the right Medicare plan, including when and how coverage can be purchased.
Blue Medicare HMO℠ & PPO℠
Blue Medicare Rx℠ (PDP)
Blue Medicare Supplement℠
Not the support you need? You can visit us in person, get agent resources or report health care fraud and abuse.
Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.
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