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About Blue e

Blue e – provider portal for Blue Cross NC

Your resource for member eligibility, electronic claims entry and more.

Full of features to save you time

Blue e is your provider portal for Blue Cross and Blue Shield of North Carolina (Blue Cross NC). See what Blue e can do to speed up your administrative processes.

Already using Blue e? Great! Select any feature below to open it in the portal.

Get started using Blue e

Blue e is available for providers plus practice and hospital administrators registered and credentialed with Blue Cross NC. Not yet a Blue Cross NC provider? Join our network full of providers caring for millions of North Carolinians.

Register for Blue e

  1. Receive your welcome letter as a Blue Cross NC contracted provider with a registered NPI.
  2. Complete the Blue e registration form.
  3. Submit the form.
  4. Receive a welcome email from Blue Cross NC with a temporary Blue e password.
  5. Log in with user ID from Blue e registration form and temporary password. Update password and start using Blue e.

Manage Blue e users

After registering for Blue e, administrators can add, modify or delete users with these forms. 

Registration exceptions

Are you a chiropractor or a billing service?

If yes, you will need to complete a separate form to start the Blue e registration process.

Blue e FAQ

Yes, both claim status and eligibility information for out-of-state claims and members are available. Blue e transmits your inquiries to the Blue Cross and Blue Shield home plan of your patient and returns their response.

Batch 837 Health Care Claims can no longer be corrected on Blue e. A new error listing on Blue e identifies of the 837 errors - the 837 Claim Denial Listing. Providers should correct claims in error on their practice management systems and resubmit those claims in a batch 837 Health Care Claim transactions. Batch claims are processed daily in the evening. As soon as the corrected claims are processed and successfully adjudicated, they are dropped from the Blue e Error Listing.

Blue e services are available for both the local proprietary format and HIPAA compliant transactions. Blue e is available for direct data entry of claims, claim correction, and inquiries in the Blue Cross NC local proprietary format and will continue to be available for as long as the CMS contingency plan is in place and the local proprietary format can be accepted.

Blue e is available for eligibility inquiries and inquiries about 837 claims submitted in batch to Blue Cross NC; however, the claims correction functionality on Blue e is not available for HIPAA compliant 837 claims.

The error correction functionality of Blue e is not available for claims submitted in the HIPAA-compliant 837 format, but will be available for those claims submitted on Blue e or in batch local proprietary format. Blue e claim correction functionality is being removed in the HIPAA compliant format to encourage providers to make corrections to claims on their practice management systems and resubmit claims in electronic batch.

Blue Cross NC continues to provide Blue e and RealMed services and support them.

Get help using Blue e

Blue e help documentation

View guides for using transactions in Blue e.

eSolutions Help Desk

For questions or issues with Blue e and electronic claims submission.

888-333-8594, Option 1

Monday – Thursday 8 a.m. to 5 p.m. ET

Friday 8 a.m. to 4 p.m. ET

Provider Blue Line

For providers with other questions about Blue Cross NC.


Monday – Thursday 8 a.m. - 5 p.m. ET

Friday 8 a.m. - 4 p.m. ET