Billing and payments

If you get health coverage through an employer:

• Contact your group administrator or HR department to make changes to your account.
• Get an Enrollment and Change Application from Customer Service (call the number on the back of your member ID card) or through your employer. Complete sections A and B.

If you buy your own health coverage:

• Log in to Blue Connect℠ to update your contact information when your address, cell phone number, or email address changes.
• Or contact Customer Service for help by calling the number on the back of your member ID card.

Visit HealthCare.gov, to cancel any plans you purchased there.

If you purchased your own plan elsewhere, you can ask to cancel that plan in the Blue Connect℠ member portal.

Here's what to do next:

1. Send a Secure Message to Customer Service through your Blue Connect Inbox.
2. Click the Compose button.
3. Select Cancel My Plan as your message topic.
4. Fill out the request form and submit.

Otherwise, please call the Customer Service number on the back of your member ID card for assistance.

You have the right to request a formal appeal of the claim payment or denial. A detailed description of this process may be found in your Member Guide. Customer Service can also assist you in starting the appeal process.

Blue Cross NC will work with you to resolve the issue. For each step in the appeals process, there are specified time frames for filing a grievance and for Blue Cross NC to notify you or your provider of the decision.

Blue Medicare Advantage, Blue Medicare Supplement and Blue Medicare Rx plans

Yes. However, you can only submit a money order payment by mail. Be sure to include your subscriber ID number on the money order to ensure your payment posts to your account on time. If you would prefer to mail your payment, please use the return envelope provided to avoid processing delays.

Blue Medicare Advantage, Blue Medicare Supplement and Blue Medicare Rx plans

No. Business checks are not accepted for individual premium payments. If you would prefer to mail your payment, please use the return envelope provided to avoid processing delays.

Blue Medicare Advantage, Blue Medicare Supplement and Blue Medicare Rx plans

You can only make partial payments by mail. You cannot make partial payments online or by phone. Please keep in mind that if you mail in a partial payment, there is no guarantee that your claims will be paid or your policy will remain active if the full amount is not received by the payment due date. This applies to all Blue Medicare plans. If you would prefer to mail your payment, please use the return envelope provided to avoid processing delays.