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About Blue Connect

The Blue Connect℠ member portal puts your health in your hands.

Why use Blue Connect?

The Blue Connect member portal allows you to manage your plan, stay on top of your health care experience, and discover extra perks. 

Manage your plan

You can access all your health plan details in the Blue Connect member portal.

View your documents

See your claims, explanation of benefits (EOBs), forms, letters, and documents all in one place.

Pay your bills

Easily make payments online, or save time and energy by signing up for AutoPay.

Manage contact preferences

Enroll in paperless delivery, verify your information, and get access to secure messaging.

Find care

Search for in-network care, including doctors, facilities, prescription medications, and more.

Access wellness programs

In the Blue Connect member portal, you have exclusive access to wellness programs any time you need them. These programs include nurse support, lifestyle coaching, nutritional counseling, mental health services, and more.

Register for Blue Connect

It's easy for Blue Cross and Blue Shield of North Carolina (Blue Cross NC) members to register for Blue Connect member portal and access their health benefits on the go.

Download the mobile app

Download the mobile app for iOS and Android devices. You can sign in with AppleTouch ID, Android Fingerprint ID or Apple Face ID.1

Frequently asked questions

Yes. You can pay your premium online using a:

  • Credit card
  • Debit card
  • Electronic transfer from a bank account 

Log in to Blue Connect and select Billing & Payments.

You can make a payment once or set up automatic recurring payments.

Recurring or monthly payments: you will not receive invoices by postal mail. You can request emailed bill notices to let you know when you have a new bill online.


Visit, to cancel any plans you purchased there.

If you purchased your own plan elsewhere, you can ask to cancel that plan in the Blue Connect member portal.

Here's what to do next:

  1. Send a Secure Message to Customer Service through your Blue Connect Inbox.
  2. Click the Compose button.
  3. Select Cancel My Plan as your message topic.
  4. Fill out the request form and submit.

Otherwise, please call the Customer Service number on the back of your member ID card for assistance.

If you get health coverage through an employer:

  • Contact your group administrator or HR department to make changes to your account.
  • Get an Enrollment and Change Application from Customer Service (call the number on the back of your member ID card) or through your employer. Complete sections A and B.

If you buy your own health coverage:

  • Log in to Blue Connect to update your contact information when your address, cell phone number, or email address changes.
  • Or contact Customer Service for help by calling the number on the back of your member ID card.

An insurance card from Blue Cross NC looks like this:

Keep this card with you. It's your identification that says, "I am a Blue Cross NC member." You'll need to show it every time you visit an emergency room, urgent care center or health care provider. And, the back of your card has several important phone numbers to use when you need help. 

Are you already a member? 

On Blue Connect, your member portal, you can see, download and print your member ID card, and order new ones. Replacement cards are typically mailed to your home address in 3–5 business days. Simply log in to Blue Connect or call Customer Service at 877-258-3334.

Member ID cards are not available for expired or cancelled policies.