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Members

A guide to using your health plan

Your membership has exclusive benefits, apps, discounts, and more. Get to know your insurance plan, so you can get more from it.

Get the care you need

Knowing where to seek care can be confusing, especially when you or a loved one needs treatment quickly. 

The emergency room, urgent care, telehealth, and doctor's office all serve different purposes, and picking the right one can save you time, stress, and money, while providing necessary treatment and peace of mind.

Choosing the right place depends on the severity of your symptoms, how quickly you need treatment, and what services each facility offers.

Get the most out of your plan with Blue Connect member portal

It's easy for Blue Cross NC members to manage their plans and access tools, documents, and benefits on the go with Blue Connect℠.

We stand with you

We will fight every day on your behalf to improve care quality, access, and affordability. We put the health of our members and all North Carolinians at the center of all we do.

This allows us to be deliver on our purpose to make health care better for all. We won’t stop until this mission is accomplished.

Take the confusion out of insurance

Find helpful articles with simple and reliable information for many of your insurance questions, from how to submit a claim to how to find the right doctor.

Pharmacy benefits

Pharmacy benefits don't have to be confusing. Learn more about your Blue Cross NC prescription benefits and how to get your medications.

How to read your EOB

Learn more about what’s in an explanation of benefits (EOB) and how to read the documents sent along with it.

In-network vs out-of-network

Learn how your health plan contracts with providers to bring you better care at affordable prices.