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Members

Members health plans

A guide to using your health plan

Your membership has exclusive benefits, apps, discounts, and more. Get to know your insurance plan, so you can get more from it.

Key benefits of our health insurance plans

As a Blue Cross and Blue Shield of North Carolina (Blue Cross NC) member, you have access to benefits and extras.

100% coverage for preventive care

Annual physicals and many other routine screenings and services covered at no additional cost.1

3 primary care visits at no extra cost

Your first three in-network visits with your primary care physician are on us with select plans.2

100% coverage for preventive prescriptions

Preventive drugs at no extra cost for certain chronic conditions at in-network pharmacies.2

 

3 behavioral health visits

Your first three in-network behavioral health or substance use visits are no additional cost with select plans.2

No-cost COVID-19 vaccines

COVID-19 vaccines are available at no cost to all members when administered by an in-network provider.3

Prenatal and postpartum care

Preventive care includes breastfeeding support and supplies, maternal depression screenings and more.1

The right care at the right time

We can help you get the best care when you need it and avoid unnecessary out-of-pocket costs. 

Telehealth – faster care without leaving home

Do you live in a remote area? Does your area lack reliable transportation? Need to see your primary care provider (PCP) or mental health provider but can’t get an appointment? That’s when telehealth can help.

Ask a trained nurse

Do you have a complex or ongoing medical condition? Speak with a highly trained nurse4 who can suggest support programs and help you navigate the health care system.

Tools for your total well-being

Find care that's right for you

Find in-network doctors, facilities, prescriptions, and more. Explore care options, or log in to Blue Connect℠ to search existing coverage.

Blue365®

Our members-only discount program5 helps you get exclusive deals on:  

  • Apparel and footwear  
  • Fitness and healthy eating services
  • Hearing and vision supplies 
  • Travel and more! 

Sign up for email alerts and weekly discounts. 

My Pregnancy app®

Whether this is your first child or your fourth, you’re going to need help. With our My Pregnancy mobile app, you can:

  • Get answers to your pregnancy questions  
  • Find resources, tools and support 
  • Enjoy fun features like the kick counter and relaxation tools

Use the free, confidential app wherever and whenever you want.6

Get the most out of your plan with Blue Connect member portal

It's easy for Blue Cross NC members to manage their plans and access tools, documents, and benefits on the go with Blue Connect℠.

Additional member resources

Find forms relating to Claims, Appeals, Coverage, and 1095.

Point of Blue Blog

6 strategies for caregivers to boost well-being

Discover six practical strategies for caregivers to prioritize self-care, maintain well-being, and prevent burnout.

How Shirlene Gentry empowers members

Discover how Shirlene Gentry, a Blue Cross NC nurse care manager, provides compassionate support to help members navigate their health.

Avoiding health insurance scams

Health insurance scammers target customers during open enrollment periods and times of unexpected life changes to get valuable information.