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CUSTOMER SERVICE

Online or Mobile

See what’s covered by your plan; check your claims; get ID cards; find a doctor, drug or facility; compare estimated treatment costs and more. It’s quick and so easy!

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Email

Ask questions about your plan or how to cancel it, how to set up Blue Connect or reset your password.

Email Us


Telephone

For questions about your plan, bills or claims, call the Customer Service number on the back of your Blue Cross NC member ID card.

Don’t have your ID card? Call: 1-888-206-4697.


2018 Holiday Schedule:
(Office Closed)

New Year's Day Jan 1
MLK Day Jan 15
Good Friday Mar 30
Memorial Day May 28
Independence Day July 4
Labor Day Sep 3
Thanksgiving Nov 22-23
Christmas Dec 24-25

Hearing- or Speech-Impaired:

Please call 1-800-442-7028 (TTY/TDD) to use the teletypewriter system.

Please note that you will need to identify yourself in order to be directed to the appropriate Customer Service department for your plan.

MEET IN PERSON

For Onsite Member Services:

1965 Ivy Creek Blvd
Durham, NC 27707
Hours: 8 a.m. - 5 p.m., M-F


Open for Individual Open Enrollment Period Only (Nov. 1 - Jan. 31):

1968 Ivy Creek Blvd.
Building 250, 1st floor
Durham, NC 27707
Hours: 8 a.m. - 5 p.m., M-F

Retail Stores

Visit us at one of our retail locations to speak with a Blue Cross NC licensed agent or Customer Service representative.

Find a Store

Find a Local Agent

Search our directory for a Blue Cross NC agent in your area.

Find an Agent

NEED HELP PURCHASING A PLAN?

Individual or Family Plans (People under age 65):

1-800-324-4973 (toll-free)

Monday-Thursday, 8 a.m. - 6 p.m.; Friday 8 a.m. - 5 p.m.

Group Plans (Company Sponsored):

1-800-291-6315 (toll-free)


Blue Medicare HMO / Blue Medicare PPO

1-800-665-8037 (toll-free)
1-800-922-3140 (TTY)

8 a.m. - 8 p.m., seven days a week

Blue Medicare Rx (PDP)

1-800-661-5518 (toll-free)
1-888-247-4145 (TTY)

8 a.m. - 8 p.m., seven days a week

Blue Medicare Supplemental

1-800-478-0583 (toll-free)
1-888-247-4145 (TTY)

Monday-Friday, 8 a.m. - 5 p.m.

CORPORATE ADDRESSES

General Correspondence, National Sales and Triangle Regional Sales

Mailing Address:

Blue Cross and Blue Shield of North Carolina
P.O. Box 2291
Durham, NC 27702

Street Address (Deliveries):

Blue Cross and Blue Shield of North Carolina
Corporate Headquarters
4615 University Drive
Durham, NC 27707

Durham Sales Office:

P.O. Box 2291
Durham, NC 27702-2291

Phone: (919) 765-4600
Toll Free: 1-800-228-6216

Charlotte Sales Office:

3530 Torington Way
Suite 404
Charlotte, NC 28277

Phone: (704) 561-2700
Toll free: 1-800-242-1293


Network Management:

Are you a provider? Contact Network Management