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See what’s covered by your plan; check your claims; get ID cards; find a doctor, drug or facility; compare estimated treatment costs and more. It’s quick and so easy!

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Ask questions about your plan or how to cancel it, how to set up Blue Connect or reset your password.

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For questions about your plan, bills or claims, call the Customer Service number on the back of your Blue Cross NC member ID card.

Don’t have your ID card? Call: 1-888-206-4697.

Hearing- or Speech-Impaired:

Please call 1-800-442-7028/TTY users dial 711.

Please note that you will need to identify yourself in order to be directed to the appropriate Customer Service department for your plan.

2022 Holiday Schedule:
(Office Closed)

New Year's Day Dec. 31, 2021 (observed)
MLK Day Jan 17
Memorial Day May 30
Independence Day July 4
Labor Day Sep 5
Thanksgiving Nov 24-25
Christmas Dec 23 & 26

Healthy Blue Medicaid Members

Please call 1-844-594-5070 (TTY 711) or visit the Healthy Blue Website for more information.


(In-person services will resume on Nov 1, 2022, by appointment only.)

For Onsite Member Services:

1965 Ivy Creek Blvd
Durham, NC 27707
Hours: 8 a.m. - 7 p.m., M-F

5660 University Parkway
Winston-Salem, NC 27105
Hours: 8 a.m. - 5 p.m., M-F

Onsite Office at Wake Forest Baptist Hospital (North Tower)
1 Medical Center Blvd
Winston-Salem, NC 27157
Please call 919-698-8460 to schedule an appointment

Blue Cross NC Centers

Our Blue Cross NC Centers are designed to help you with all your health plan needs. From purchasing a plan to help understanding your benefits for resolving issues, you can make an appointment with our team. We have three center locations - Charlotte, Raleigh, and Boone - and more on the way!

Find a Center

Agent Retail Stores

Visit us at one of our agent-run retail locations to speak with a Blue Cross NC licensed agent or Customer Service representative on how to purchase a plan.

Find a Store



Individual or Family Plans (People under age 65):

1-800-324-4973 (toll-free)

Monday-Thursday, 8 a.m. - 6 p.m.
Fridays, 8 a.m. - 5 p.m.

Group Plans (Company Sponsored):

1-800-291-6315 (toll-free)

Para asistencia en español con la compra de un plan, llame al 866-760-5570solicite más información.

Blue Medicare HMO / Blue Medicare PPO

1-800-665-8037 (toll-free)
TTY users dial 711

7 days a week: 8 a.m. - 8 p.m.

Blue Medicare Rx (PDP)

1-800-661-5518 (toll-free)
TTY users dial 711

7 days a week: 8 a.m. - 8 p.m.

Blue Medicare Supplemental

1-800-478-0583 (toll-free)
TTY users dial 711

Monday - Friday: 8 a.m. - 5 p.m.


General Correspondence, National Sales and Triangle Regional Sales

Mailing Address:

Blue Cross and Blue Shield of North Carolina
P.O. Box 2291
Durham, NC 27702

Street Address (Deliveries):

Blue Cross and Blue Shield of North Carolina
Corporate Headquarters
4615 University Drive
Durham, NC 27707



Network Management:

Are you a provider? Contact Network Management