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Have questions about your plan?

Your Blue Connect portal can provide answers to your coverage, provider, and claims questions. You can also contact us using your secure inbox in Blue Connect. Need faster service? Call us between 5 PM and 7 PM ET to avoid longer hold times.

Visit one of our locations

Did you know that we have Blue Cross and Blue Shield of North Carolina (Blue Cross NC) locations dedicated to helping you get the insurance support you need? We're here to help you pick a plan, understand a bill, renew coverage and much more.

Get in touch with us

Our North Carolina customer service team is here to help. 

Frequently asked questions

You can find your Rx letter code in the lower right corner of your member ID card (shown in the blue circle below). If you don't have a letter on your member ID card, please log in to Blue Connect℠ to find the name of your drug plan.

If you have a Blue Cross and Blue Shield of North Carolina (Blue Cross NC) plan, you'll find the name of your plan at the top of your member ID card.

You'll find the name of your Medicare plan at the top right of your member ID card or the bottom left. You can also find more plan details in the center of your card, below your Subscriber ID.

During 2024, our offices are closed in observance of the following holidays:

  • New Year's Day: January 1
  • MLK Day: January 15
  • Memorial Day: May 27
  • Independence Day: July 4
  • Labor Day: September 2 
  • Thanksgiving: November 28
  • Day after Thanksgiving: November 29
  • Christmas: December 24 & 25

Find care that's right for you

Find in-network doctors, facilities, prescriptions, and more. Explore care options, or log in to Blue Connect to search existing coverage.