Have questions about your plan?
Your Blue Connect portal can provide answers to your coverage, provider, and claims questions. You can also contact us using your secure inbox in Blue Connect. Need faster service? Call us between 5 PM and 7 PM ET to avoid longer hold times.
Visit one of our locations
Did you know that we have Blue Cross and Blue Shield of North Carolina (Blue Cross NC) locations dedicated to helping you get the insurance support you need? We're here to help you pick a plan, understand a bill, renew coverage and much more.
Frequently asked questions
You can find your Rx letter code in the lower right corner of your member ID card (shown in the blue circle below). If you don't have a letter on your member ID card, please log in to Blue Connect℠ to find the name of your drug plan.
If you have a Blue Cross and Blue Shield of North Carolina (Blue Cross NC) plan, you'll find the name of your plan at the top of your member ID card.
You'll find the name of your Medicare plan at the top right of your member ID card or the bottom left. You can also find more plan details in the center of your card, below your Subscriber ID.
During 2024, our offices are closed in observance of the following holidays:
- New Year's Day: January 1
- MLK Day: January 15
- Memorial Day: May 27
- Independence Day: July 4
- Labor Day: September 2
- Thanksgiving: November 28
- Day after Thanksgiving: November 29
- Christmas: December 24 & 25
Find care that's right for you
Find in-network doctors, facilities, prescriptions, and more. Explore care options, or log in to Blue Connect to search existing coverage.
Blue Cross and Blue Shield of North Carolina (Blue Cross NC) offers several decision-support tools to aid you in making decisions around your health care experience. These tools are offered for your convenience and should be used only as reference tools. You should consult your own legal counsel, tax advisor or personal physician as applicable throughout your health care experience.
Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.
© 2024 Blue Cross and Blue Shield of North Carolina. ®, SM Marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield plans. All other marks and names are property of their respective owners. Blue Cross and Blue Shield of North Carolina is an independent licensee of the Blue Cross and Blue Shield Association.