View instructions for submitting claims, appeals, and inquiries at a glance for each line of business, including Medicare and FEP.
Providers can proactively send medical records and other required documents to Blue Cross and Blue Shield of North Carolina (Blue Cross NC) before claims are processed to help avoid denials or delays. Find which documents are required and where to send them based on your patient’s health plan.
| Member’s plan type | Claims | Appeals | Inquiries |
|---|---|---|---|
| Commercial and State Health Plan | Submit Claims | File Appeals | File Inquiries |
| Blue Medicare HMO℠ and Blue Medicare PPO℠ | Submit Claims | File Appeals | File Inquiries |
| Dental Blue® | Submit Claims | File Appeals | File Inquiries |
| Federal Employee Program® (FEP) | Submit Claims | File Appeals | File Inquiries |
Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.
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