Many mental health care tools and services are available for members and their covered dependents.
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Emergency help
If your child needs immediate help for a psychiatric or medical emergency, call 911 or 988 (the Suicide or Crisis Lifeline) or visit your local emergency room immediately.
Helping you help your kids
At Blue Cross and Blue Shield of North Carolina (Blue Cross NC), we're here to support you and your family. Just like adults, children and teens often face mental health challenges such as anxiety and depression. Signs of mental health challenges in kids can include:1
- Unusual tiredness
- Sadness
- Fearfulness
- Anger
- Withdrawing from people or activities
If you’ve noticed these or other changes in your child, it may be time to connect with a mental health professional. We're here to help you achieve your goal of a happy and healthy family.
Search for a mental health provider
With our Find Care tool, you can search for in-network psychiatrists, social workers, and other mental health providers who can support you and your child. You can also look up prescription drugs covered under your plan.
Let us help you find a provider
We know that finding and scheduling mental health care can feel daunting. Our care navigators are trained to connect you with resources and assist in finding the right care for your kids and teens. Complete a short form, and our team will reach out soon.
Connect with a provider virtually
Get support from the comfort of home through virtual appointments. Many of our health plans offer mental health care via telehealth for teens ages 13–17.2
Get crisis care
For children ages 5 and older, you can get rapid response mental health care in North Carolina by calling the behavioral health number on the back of your member ID card, calling 988, or connecting with Crisis Solutions NC.
Get same-day care
If your kids need virtual mental health care, you don't have to wait. Eligible members can get on-demand care for their kids and teens with MindPath Health®.3
Every health plan is different. Learn more about what's covered in your plan by logging in to your Blue Connect℠ member portal and reviewing your Benefit Booklet.
Youth mental health insights
Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.
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