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Members Telehealth and virtual care

Stay on top of your health without the time or travel of an in-person visit for non-emergency situations.

Telehealth is not the right option in a life-threatening situation, such as a stroke, heart attack, or allergic reaction. Call 911 if you're having a medical emergency or 988 for emergency mental health support.
Why choose telehealth?

Telehealth makes it easy to get convenient, high-quality care from home using your computer or phone. It's designed to help you stay on top of your health without the time or travel of an in-person visit.

It's a good care option when it's not an emergency and you don't need to take tests or have surgery. Some common uses for telehealth include:

  • Non-emergency routine care for minor illnesses like colds or for managing your medication
  • Chronic condition management to monitor health issues like diabetes, hypertension, and asthma
  • Mental health support through counseling, therapy, or psychiatry appointments
  • Follow-up care after an in-person appointment

Many doctors' offices offer telehealth appointments. Be sure to ask if you can see them through telehealth during their regular business hours.

 Learn where to go for care
Get virtual care with Teladoc Health

In addition to telehealth options with your primary care doctor, many Blue Cross and Blue Shield of North Carolina (Blue Cross NC) members have access to Teladoc Health®. The virtual care platform provides access to board-certified doctors, nutritionists, mental health professionals, and dermatologists.
On-demand care

With Teladoc Health, you get access to board-certified doctors and on-demand care 24/7, whenever a medical situation pops up.

Whether it's a cold or a sudden rash, you can talk with a doctor for the care you need without leaving home.

Get started by calling 855-549-2214 or download the app on Google Play⁠ or the App Store⁠.
Learn About Teladoc Health
Comprehensive primary care

Teladoc Health's Primary Care offers ongoing care with a care team of doctors, nurses, and coordinators.

Through virtual primary care, your doctor can help you achieve long-term health goals through annual exams and wellness visits from anywhere.
Learn About Primary Care
Virtual checkups and screenings

With VirtualCheckup®, you’ll get a no-cost kit with a needle-free blood collection device for preventive care screenings. Complete the steps and send it back. The test can be done at home or at work, depending on your health plan.

VirtualCheckup includes a one-on-one consultation with a registered nurse who can give personalized recommendations to improve your overall wellness.
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Disclosures:

Telehealth services are subject to the terms and conditions of the member’s health plan, including benefits, limitations and exclusions. Telehealth services are not a substitute for emergency care.

Telehealth benefits are available on all plans either from Blue Cross NC or through the provider network. Blue Cross NC provides the telehealth program for your convenience and is not liable in any way for the goods or services received. Blue Cross NC reserves the right to discontinue or change the program at any time without prior notice. Decisions regarding your care should be made with the advice of a doctor. Depending on your plan, selected programs may not be available to you at this time. Check with Blue Cross NC Customer Service to determine your eligibility. Blue Cross NC has contracted with a third-party vendor independent from Blue Cross NC to bring you telehealth benefits.

VirtualCheckup is offered by Teladoc Health, Inc. Teladoc Health is an independent company, solely responsible for the services it provides on behalf of Blue Cross NC and does not offer Blue Cross or Blue Shield products or services.

Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.

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