Billing and Payments for Blue Medicare Plans

Blue Medicare Advantage and Blue Medicare Rx

You can make a one-time payment online and by phone.

To pay online, log into your Blue Connect account. Go to “Billing & Payments,” and then select “Pay Now" under the plan you would like to pay. Follow the prompts to finish paying. Available payment methods online include debit cards, credit cards or bank draft.

To make a one-time payment by phone, call 1-844-395-4535. Available payment methods by phone include debit cards, credit cards or bank draft.

Blue Medicare Supplemental

You can make a one-time payment online and by phone.

To pay online, log into your Blue Connect account. Go to “Billing & Payments,” and then select “Pay Now" under the plan you would like to pay. Follow the prompts to finish paying. Available payment methods online include debit cards, credit cards or bank draft.

To make a one-time payment by phone, call 1-844-395-4535. Bank draft is currently the only payment method available by phone.

Blue Medicare Advantage, Blue Medicare Supplement and Blue Medicare Rx plans

To set-up automatic recurring payments online, log into your Blue Connect account. Go to “Billing & Payments,” and then select “Pay Now" under the plan you would like to set-up on recurring payments. Follow the prompts to finish paying. Recurring payments are only available using a bank draft.

Blue Medicare Advantage, Blue Medicare Supplement and Blue Medicare Rx plans

You can only make partial payments by mail. You cannot make partial payments online or by phone. Please keep in mind that if you mail in a partial payment, there is no guarantee that your claims will be paid or your policy will remain active if the full amount is not received by the payment due date. This applies to all Blue Medicare plans. If you would prefer to mail your payment, please use the return envelope provided to avoid processing delays.

Blue Medicare Advantage, Blue Medicare Rx

Members of these plans are not able to reinstate their policy online. However, you can log in to your Blue Connect account to send us a secure message or chat and we’ll be happy to help you. If you prefer, you can also call us at the number listed on the back of your ID card.

Medicare Supplement plans

To reinstate your policy, you’ll need to first pay the outstanding balance. To do that, log in to your Blue Connect account. Go to “Billing & Payments.” Then, select “Pay Now" under the plan you would like to pay and follow the prompts.

Once your account is paid, send us a secure message or chat and we’ll be happy to help you. If you prefer, you can also call us at the number listed on the back of your ID card.

Blue Medicare Advantage, Blue Medicare Rx

To reinstate your policy, log in to your Blue Connect account. You can log in to your Blue Connect account to send us a secure message or chat and we’ll be happy to help you. If you prefer, you can also call us at the number listed on the back of your ID card.

Medicare Supplement plans

To reinstate your policy, you’ll need to first pay the outstanding balance. To do that, log in to your Blue Connect account. Go to “Account/Profile” and select “Manage Billing & Payment.” Then, select “Pay Now" under the plan you would like to pay and follow the prompts.

Once your account is paid, send us a secure message or chat and we’ll be happy to help you. If you prefer, you can also call us at the number listed on the back of your ID card.

Blue Medicare Advantage, Blue Medicare Supplement and Blue Medicare Rx plans

No. Business checks are not accepted for individual premium payments. If you would prefer to mail your payment, please use the return envelope provided to avoid processing delays.

Blue Medicare Advantage, Blue Medicare Supplement and Blue Medicare Rx plans

Yes. However, you can only submit a money order payment by mail. Be sure to include your subscriber ID number on the money order to ensure your payment posts to your account on time. If you would prefer to mail your payment, please use the return envelope provided to avoid processing delays.

Blue Medicare Advantage, Blue Medicare Supplement and Blue Medicare Rx plans

Yes, we accept payments made through your bank's online bill pay service or other third-party bill pay vendors. When you sign up for the service, be sure to include your Blue Cross NC subscriber ID to ensure your payment posts to your account on time.

Blue Medicare Advantage, Blue Medicare Supplement and Blue Medicare Rx plans

We create and send invoices between the 5th and 10th of each month. It takes about 7-10 business days before you will receive your invoice by mail. It’s likely that the late notice was mailed before we received your payment. You can always log in to your Blue Connect account to check the status of your payment.

If you would prefer to mail your payment, please use the return envelope provided to avoid processing delays.

Blue Medicare Advantage, Blue Medicare Supplement and Blue Medicare Rx plans

You can log in to your Blue Connect account to send us a secure message or chat. We’ll be happy to help you. If you prefer, you can also call us at the number listed on the back of your ID card.