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Student Blue

Student resources

Find the insurance forms, documents, and information you need to manage your health and your health plan.
Insurance forms

We know managing your health, and your health insurance, may be new to you. Or you might be farther along in your health care journey. Either way, we can help.

We've gathered the most important insurance forms, the ones you'll use most often, here for you.

Did you know? Most in-network doctors and health care providers will file a claim for you. But, there may be times you need to file your own forms, like when you're traveling or you use a provider who isn't in your plan.
Documents and plan information

We have the guides and information you need here, plus tips on how to understand your doctor's bills, appeal a claim, and where to find great discounts on health & wellness products and services.

Find health care that's right for you

Find doctors, dentists, hospitals, and prescriptions that are in your Student Blue plan. Or you can log in to Blue Connect to search existing coverage.

Look Up a Doctor or Drug

Blue Connect for students helps you get more from your health plan

The Blue Connect℠ member portal lets you manage your plan, stay on top of your health care experience, and discover discounts and extra perks.

Learn More

We're here to help

If you need more support, we're here whenever and wherever you need us.

Whether in person, online, or over the phone, we’re always here to listen to your needs, help tackle your challenges, and provide the support you deserve.

At Blue Cross and Blue Shield of North Carolina, we’re here whenever you need us. No matter how you like to stay  connected, you have lots of options.

Online

It’s easy to access Blue Connect from your computer or mobile phone. You can start an online chat with one of our experts during business hours or send a secure email anytime. Just visit BlueConnectNC.com or download the Blue Connect Mobile NC app.

In Person

You can also visit one of our locations across the state or your authorized Blue Cross NC agent to meet face-to-face with an insurance expert at no cost.

Over the Phone

Just call the Customer Service number on the back of your ID card. We’re happy to answer your questions.

We’re always ready to listen to your needs, help tackle your challenges, provide the support you deserve, and help put your mind at ease.
Frequently asked questions

If the student has paid the health fee for the current semester, we recommend they visit the health center on campus first to receive the highest level of benefit available on the plan. If you're out of the area or the health center is closed, we recommend you see an in-network provider.

You should present your member ID card each time you have a prescription filled. If the pharmacy doesn't file a prescription claim for you, you will be responsible for filing the claim. There is a 1-year timely filing limit for prescription claims.

You will need to follow these steps:

  • Print and fill out the prescription claim form (PDF).
  • Include an itemized receipt for your purchase.
  • See page 2 of the claim form to find a list of items your receipt must include. 
  • Note: Credit card receipts are acceptable as itemized receipts. 
  • We highly recommend you maintain a copy of the claim form and receipt for your records.

If you see an in-network provider in the US, the provider will file a claim for you. Please be sure to present your member ID card at the time of service so a claim can be filed under your plan.

If a provider is out-of-network and doesn't file a medical claim for you, you will be responsible for filing the claim. There is an 18-month timely filing limit for medical claims. You will need to follow these steps:

  • Print and complete the member claim form (PDF)
  • Attach an itemized receipt for the service, including the: 
    • subscriber name
    • subscriber number
    • provider name
    • provider ID number
    • procedure code(s)
    • diagnosis code(s)
    • charged amount(s)
  • Note: Credit card receipts are not acceptable as itemized receipts. 
  • We highly recommend you keep a copy of the claim form and receipt for your records.

To gain access to a personalized online account, student members can create an account on the Blue Connect℠ member portal.

Student members can request member ID cards, view benefits, and check claim status.

You can find in-network providers in North Carolina, outside of North Carolina, and worldwide by using this provider search tool.
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