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Members

Gender-affirming care

We’re committed to providing equitable and affordable health care for all. We're here to support you on your health care journey.

Supporting you on your health care journey

Most Blue Cross and Blue Shield of North Carolina (Blue Cross NC) plans provide coverage1 for individuals whose gender identity differs from sex assigned at birth.

Our customer service team can connect you with a nurse case manager for gender services who has specialized knowledge to help you:

  • Understand your benefits
  • Navigate gender affirmation surgery and hormone therapy
  • Learn more about gender-affirming care

You can learn more about your coverage by reviewing your Benefit Booklet in your Blue Connect℠ member portal or by contacting us.

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Gender-affirming care in our plans

Gender-affirming care may cover a range of services and health care needs. The following services may be covered as part of an overall treatment plan for gender dysphoria2:

  • Hormone therapy or pubertal delay
  • Gender-affirming surgeries, including genital and chest procedures
  • Voice therapy
  • Some electrolysis or laser hair removal procedures2
  • Mental health support

Some services may require prior authorization from your health care plan. If you have any questions, get in touch with us, and one of our customer service representatives can help.
Hormone therapy

Hormone therapy may be covered when it is part of your benefit plan3and when it is medically necessary for the treatment of gender dysphoria. 
Gender affirmation surgery

Gender affirmation surgery may be covered when it is part of your benefit plan3and when it is medically necessary for the treatment of gender dysphoria. This may include:

  • Vaginoplasty
  • Phalloplasty
  • Hysterectomy
  • Mastectomy
  • Breast reconstruction, including augmentation with implants
  • Certain facial procedures for feminization or masculinization2
How coverage works

For individual members under 65

All standard Blue Cross NC individual and family plans4 cover gender-affirming care as outlined in our coverage policy. Services may require prior approval.

Learn more about the services covered3 in our individual and family medical policy and in your Benefit Booklet.

For Medicare members 65 and up

Coverage for Medicare Advantage members is based on guidance from the Centers for Medicare & Medicaid Services (CMS).

Log In to Review Your Benefit Booklet

Find care that's right for you

Find in-network doctors, facilities, prescriptions, and more. Explore care options, or log in to Blue Connect℠ to search existing coverage.

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Additional resources

Frequently asked questions

According to the World Professional Association for Transgender Health, gender dysphoria is the discomfort or distress that might occur in people whose gender identity differs from their sex assigned at birth or sex-related physical characteristics.

While all standard Blue Cross NC plans cover gender-affirming care, some employer groups may choose not to provide this coverage. Restrictions may also apply based on state law. Please check your benefit booklet for details.

If your plan does provide coverage for gender-affirming care, some limitations and exclusions may still apply.

In general, gender affirmation surgery and hormone therapy are not covered when they are not considered medically necessary. Certain procedures, including collagen injections, lip filler, skin resurfacing and abdominoplasty, are considered not medically necessary as part of gender affirmation surgery.