At Blue Cross and Blue Shield of North Carolina (Blue Cross NC) our mission is to improve the health and wellbeing of our customers and communities through an unwavering commitment to quality, affordability and exceptional experience.
For more than a decade we’ve been part of the collective conversation on how diversity shapes culture and success. Over the years, we’ve made great progress. We take pride in the culture we’ve built and the actions, policies and programs we’ve created to support it. But there’s still more to do.
A Message From Our CEO
Tunde Sotunde MD, MBA, FAAP
At Blue Cross NC, we’re working relentlessly to meaningfully address the inequities that exist in our society today. We know that the communities in which we serve cannot be truly healthy until racism no longer exists. Every day, we bring our fearless to address the root causes of the health disparities across our state.
A diverse and fully inclusive workplace is an innovative workplace. Our workforce represents the communities we serve – it’s a critical part of understanding the issues our members face. Racism and discrimination have no place in our health care system, nor our workplace.
It is my hope that this page gives you a glimpse into what we’re doing at Blue Cross NC to address diversity, equity and inclusion inside our company and across our state.
Although we’ve been at this work for more than a decade, the work must never stop. We must continue to ask ourselves what more we should be doing and continue our journey toward dismantling the disparities that exist in health care and society as a whole.
Diversity, Equity & Inclusion are the fabric of our culture
We serve millions of people. That alone requires that Diversity, Equity & Inclusion be at the heart of all we do. Our focus on a diverse workforce, leadership and customer service teams will continue as always, and we’re adding new goals, strategies and actions that make inclusion an even higher priority.
We Resolve to make Diversity, Equity & Inclusion a part of every workplace, workforce and marketplace initiative.
We're Committed to operate in a fully inclusive and collaborative environment that uses innovation to transform the health care system.
We Value engaged employees in an inclusive environment who are ready to transform health care.
Our Promise is to:
- Maintain an inclusive workplace that values differences.
- Empower a highly skilled workforce with the insights to address the diverse needs of our customers and communities.
- Partner with all internal stakeholders to get better business outcomes.
- Cultivate healthy relationships with diverse businesses and community partners that support our mission.
When we develop the insight and skills to grow in a diverse marketplace, we’re not only better able to serve the unique needs of diverse customers and communities, we’re also better able to create a richer, more vibrant culture within our company.
Diversity thrives at Blue Cross NC
Diversity, Equity & Inclusion fuels employee engagement and innovation. All of us at Blue Cross NC are working to build a better health care system, and our focus on Diversity, Equity & Inclusion helps us do that.
At Blue Cross NC, our commitment to diversity, equity and inclusion is embedded in our culture.
We put people first and believe that maintaining a workplace free of discrimination and harassment is a primary responsibility for everyone. Adhering to Equal Employment Opportunity principles enables our company to fully maximize the talents of all employees.
North Carolina isn’t just where we work.
It's also the place we call home, where we care for our neighbors.
Blue Cross NC employees reflect the customers and communities we serve. Their ideas and contributions support the diversity of the population at large. This thriving culture has helped us become a model for transforming the health care system.
We intentionally support and value employee diversity and inclusion, advocate for equity, and create and communicate in ways that connect with diverse audiences.
We devote considerable resources to make sure we respond to the diversity of the marketplace. We pay close attention to the people of North Carolina so we can develop products, programs and services that meet their unique needs.
We focus on health equity - for everyone
We’re improving the health and well-being of our customers and communities by addressing specific needs through the products we offer and through corporate philanthropy.
The health care system is very complex. There are many barriers that can prevent North Carolinians from getting healthy and staying healthy. That’s why we fund programs that help communities achieve good health, including:
- Access to health care
- Early childhood development
- Food security
- Safe housing, and
Supporting our diverse communities
Our commitment to North Carolina extends beyond service to our members and into our communities.
Our employees help us realize that commitment by fearlessly giving their time and resources to community organizations across the state. Every year our employees volunteer thousands of hours building bikes and playgrounds, packing backpacks, bundling diapers and supporting dozens of other initiatives that contribute to healthier communities. And we’re proud to celebrate diversity within our communities through sponsorships of a wide variety of events.
Employee Networks - Growth and strength through understanding
Employee networks are one important way Blue Cross NC supports diverse perspectives. Our groups offer a unique way for us to tap into and understand the population of each group.
When you join an employee network, you'll be able to influence the culture of Blue Cross NC and be a voice for the concerns and viewpoints of each group. Our senior leaders get a unique perspective on company projects, policies and goals from each network.
Our employee networks give us valuable insight into untapped market opportunities, enhance and strengthen the skills and talents of our workforce, and encourage partnerships between departments.
Read more about Diversity, Equity & Inclusion on our blog:
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A diverse workforce, simply defined, means having a broad mix of people with different demographics like race, ethnicity, and gender. Inclusion, however, refers to a feeling of belonging.