Update: Financial Assistance Coming for Eligible Providers Impacted by the Change Healthcare Outage

UPDATE MARCH 26, 2024: As we communicated last Thursday, independent providers in need of financial assistance as a result of the Change Healthcare outage that meet the criteria below may apply for an interest-free loan through Blue Cross NC. 

Eligible providers should email CHCFinancialAssistance@bcbsnc.com to start the process. Requesters will receive an automated email reply with a link to an attestation that needs to be completed and submitted. Once the attestation is complete, Blue Cross NC will review the attestation and accompanying information to confirm eligibility. A representative from Blue Cross NC will then notify the provider regarding eligibility, and any necessary next steps.  

In addition to providing more information about how to apply for this financial assistance, we need  to clarify the $5,000 in monthly submitted claims requirement. Please note the $5,000 per month is based on the provider’s 2023 claims data. The intent of the threshold is to establish material impact (or financial hardship) due to lack of claims payments as a result of the CHC outage.

If you have additional questions, please email CHCFinancialAssistance@bcbsnc.com as this email box is being continually monitored. 

Blue Cross and Blue Shield of North Carolina (Blue Cross NC) recognizes that some of our smaller, independent providers are facing greater financial burden due to the Change Healthcare (CHC) outage. CHC is taking longer than they anticipated to recover from this cyberattack; therefore, we are offering additional support to our provider community in the form of an interest-free loan. 

For a provider to be eligible to receive this interest-free loan, they must meet the following criteria. 

Providers must be: 

• Contracted with Blue Cross NC
• Not involved in an active investigation for potential fraud, waste, or abuse activities
• Located in North Carolina
• Confirmed as not having fully recovered their claims submissions to us and are submitting claims at a rate of less than 50% of comparable 2023 levels
• Independently owned 
• Participating in our government business network(s) in support of our most vulnerable populations (This network requirement is not applicable to Dental Blue and Dental Blue Select providers; dental providers are otherwise eligible for an interest-free loan if all other criteria are met.)
• Submitting monthly claims for billed charges greater than $5,000
• Able to attest to financial hardship

We are currently finalizing the application process for eligible and affected providers to apply for this program. We will provide additional details within the next few days. 

If you have any questions, please email CHCFinancialAssistance@bcbsnc.com.