Blue Cross and Blue Shield of North Carolina (Blue Cross NC) recognizes that some of our smaller, independent providers are facing greater financial burden due to the Change Healthcare (CHC) outage. CHC is taking longer than they anticipated to recover from this cyberattack; therefore, we are offering additional support to our provider community in the form of an interest-free loan.

For a provider to be eligible to receive this interest-free loan, they must meet the following criteria.

Providers must be:

• Contracted with Blue Cross NC
• Not involved in an active investigation for potential fraud, waste or abuse activities
• Located in North Carolina
• Confirmed as not having fully recovered their claims submissions to us and are submitting claims at a rate of less than 50% of comparable 2023 levels
• Independently owned
• Participating in our government business network(s) in support of our most vulnerable populations (This network requirement is not applicable to Dental Blue and Dental Blue Select providers; dental providers are otherwise eligible for an interest-free loan if all other criteria are met.)
• Submitting monthly claims for billed charges greater than $5,000
• Able to attest to financial hardship

We are currently finalizing the application process for eligible and affected providers to apply for this program. We will provide additional details within the next few days.

If you have any questions, please email CHCFinancialAssistance@bcbsnc.com.