Skip to main content
Shop Plans Learn more about our coverage options including health, Medicare, dental and vision options for you, your family or your employees. Get Started Individual & Family Medicare Employer Vision Dental International Travel Find Care FAQ Blog Members Stay on top of your health care with helpful member resources. Members Home Medicare Health Dental Vision Find Care Member Knowledge Center Member Forms Medicare Forms Library Make a Payment Federal Employees Student Blue Healthy Blue Providers Access tools, policies and the latest information to help you care for our members. Providers Home Network Participation Networks & Programs Claims, Appeals & Inquiries Prior Authorization Services & CPT codes Prescription Drug Search Policies, Guidelines & Codes Provider News Provider FAQ Contact Us Employers Learn about our coverage options for small and large employers, and access tools and resources for your group. Employers Home Shop Employer Plans Employer Portal Support Member Forms & Resources Find Care Blog Agents Access the tools you need: rate quotes, applications, forms, the latest industry news, marketing materials and more. Agents Home Agent Services Check Eligibility Find Care Member Forms & Resources Medicare Forms Library
Contact Us
Log In
I am ... Please select A member A provider An employer An agent
Log in to Agent Services
Log in to Employer Services Register for Employer Services I'm registered but need portal access
Username Forgot username? Continue to Log In Register for Blue Connect Need help? Learn how to log in.
Log in to Blue e Register for Blue e Log in to Dental Blue
Back
Blue Cross NC Begins Outreach to Providers for Directory Attestations May 10, 2023 Physicians & Specialists

Update May 23, 2023: Please see our full updated communication

Currently, Blue Cross NC individual providers can ONLY submit directory attestations through Quest Analytics BetterDoctor. This is a correction from our previously posted communication stating providers could use the Council for Affordable Quality Healthcare (CAQH) to attest. Blue Cross NC is NOT currently partnering with CAQH for providers to attest. (Please note only credentialing is done through CAQH). If you used CAQH for attestation, it is not valid, and you must attest through BetterDoctor. 

On behalf of Blue Cross NCQuest Analytics (through its BetterDoctor solution) is currently contacting providers to review and attest to the accuracy of their directory information. This is being done in response to the federal Consolidated Appropriations Act (CAA). As part of the Act, Blue Cross NC requires all network providers to confirm their demographic information published in its online provider directory every 90 days. The online provider directory (or "Find Care" tool) is used by over four million Blue Cross NC members to access medical services.   

In addition to Quest Analytics’ BetterDoctor solution, providers that use the Council for Affordable Quality Healthcare (CAQH) can also attest to the accuracy of their Blue Cross NC provider directory information through its DirectAssure solution. Providers that are already using CAQH DirectAssure to confirm data every 90 days will be removed from the BetterDoctor contact list as Blue Cross NC will accept this as directory attestation. Providers do not have to attest twice.

Providers can only submit directory attestations through Quest Analytics or CAQH. Submitting your directory attestation through BetterDoctor or DirectAssure yields multiple benefits to providers including automatic reminders every 90 days, updates and attestation communicated to all other contracted health plans, demographic updates made in real time, and a decrease in administrative burden.

Need to Update Your Demographics? Visit the Blue Cross NC provider website and go to Forms and Documentation to download and complete a Demographic & Contact Form (PDF). Send completed form to Providerupdates@bcbsnc.com.   

Questions About BetterDoctor? Contact Quest Analytics at: support@betterdoctor.com or 844-668-2543 (8am to 5pm CST).  
 
Questions About DirectAssure? Contact CAQH ProView provider support center at: 888-599-1771 or use the Live Chat feature when logged in.