Update May 23, 2023: Please see our full updated communication.
Currently, Blue Cross NC individual providers can ONLY submit directory attestations through Quest Analytics BetterDoctor. This is a correction from our previously posted communication stating providers could use the Council for Affordable Quality Healthcare (CAQH) to attest. Blue Cross NC is NOT currently partnering with CAQH for providers to attest. (Please note only credentialing is done through CAQH). If you used CAQH for attestation, it is not valid, and you must attest through BetterDoctor.
On behalf of Blue Cross NC, Quest Analytics (through its BetterDoctor solution) is currently contacting providers to review and attest to the accuracy of their directory information. This is being done in response to the federal Consolidated Appropriations Act (CAA). As part of the Act, Blue Cross NC requires all network providers to confirm their demographic information published in its online provider directory every 90 days. The online provider directory (or "Find Care" tool) is used by over four million Blue Cross NC members to access medical services.
In addition to Quest Analytics’ BetterDoctor solution, providers that use the Council for Affordable Quality Healthcare (CAQH) can also attest to the accuracy of their Blue Cross NC provider directory information through its DirectAssure solution. Providers that are already using CAQH DirectAssure to confirm data every 90 days will be removed from the BetterDoctor contact list as Blue Cross NC will accept this as directory attestation. Providers do not have to attest twice.
Providers can only submit directory attestations through Quest Analytics or CAQH. Submitting your directory attestation through BetterDoctor or DirectAssure yields multiple benefits to providers including automatic reminders every 90 days, updates and attestation communicated to all other contracted health plans, demographic updates made in real time, and a decrease in administrative burden.
Need to Update Your Demographics? Visit the Blue Cross NC provider website and go to Forms and Documentation to download and complete a Demographic & Contact Form (PDF). Send completed form to Providerupdates@bcbsnc.com.
Questions About BetterDoctor? Contact Quest Analytics at: support@betterdoctor.com or 844-668-2543 (8am to 5pm CST).
Questions About DirectAssure? Contact CAQH ProView provider support center at: 888-599-1771 or use the Live Chat feature when logged in.
Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.
Information in other languages: Español 中文 Tiếng Việt 한국어 Français العَرَبِيَّة Hmoob ру́сский Tagalog ગુજરાતી ភាសាខ្មែរ Deutsch हिन्दी ລາວ 日本語
© 2025 Blue Cross and Blue Shield of North Carolina. ®, SM Marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield plans. All other marks and names are property of their respective owners. Blue Cross and Blue Shield of North Carolina is an independent licensee of the Blue Cross and Blue Shield Association.