For providers participating in the Blue Cross and Blue Shield of North Carolina (Blue Cross NC) provider network.
Blue Cross NC is pleased to provide the Web-based edition of the Blue Book Provider Manual - Blue Medicare HMO and Blue Medicare PPO Supplemental Guide, our provider reference manual. It is a comprehensive reference guide for our products, value-added programs and services. Our hope is that the Blue Book will make it easier for you and your staff to collaborate with us in providing excellent service to your Blue Cross NC patients.
Bookmark our site and check back often for updates!
Current Edition (February 2019)
Addendum to the Supplemental Guide (June 2015)
D-SNP Supplemental Guide (1/1/21)
The Blue Book Provider Manual - Blue Medicare HMO and Blue Medicare PPO Supplemental Guide is a comprehensive reference manual designed to assist you and your office staff by offering the information necessary to effectively understand and administer Blue Medicare HMOsm and Blue Medicare PPOsm member health benefit plans, health coaching and intervention policies & procedures, and the health care claims billing guidelines of Blue Cross and Blue Shield of North Carolina "Blue Cross NC." The manual is organized into sections for your convenience. You may download and print a copy or just save a copy in PDF format to your computer.
Please discard any previous Blue Cross NC reference manual amendments and/or office guides, as many chapters in this new Web-based edition have been updated making the older material obsolete.
Please note that Blue Cross NC will periodically update this manual. The most current version of the Blue Book Provider Manual - Blue Medicare HMO and Blue Medicare PPO Supplemental Guide will be available in the "providers" section, located here on the Blue Cross NC Web site.
BLUE BOOK ARCHIVES