Customer Service

Our Customer Service Representatives are the face of Blue Cross NC. They are often the first point of contact for our members and help us maintain our reputation for high quality service.

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Interacting with Customers

Blue Cross NC Customer Service Representatives help our members' understand their plans and answer any questions they have. They show our members that we care about them and their health.

Delivering Quality Service

Our customer service employees bring energy, compassion and dedication to their jobs. They provide high quality, personalized service that exceeds our members' expectations.


Beyond The Call: Customer Service Story

While there are hundreds of stories we could share, this one really spoke to the heart of what it means to take care of our customers. The video below profiles Jessica, one of our amazing customer service professionals, helping a struggling customer.


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