Update December 6, 2024: On August 29, 2024, this provider notice was posted to announce the new Surgical Program from Carelon effective November 1, 2024, for Commercial Fully Insured members. It is recommended that providers access the Carelon portal through Blue e. To submit an online request for review or to verify order numbers for this program, please visit Blue e to access the Carelon provider portal. There will be links to take you directly to the Carelon portal when logging into Blue e.
You can also call our Blue Cross NC eSolutions HelpDesk at 888-333-8594 with any questions.
At Blue Cross and Blue Shield of North Carolina (Blue Cross NC), creating value for our stakeholders is a priority. With this in mind, we are pleased to announce a new Surgical Program from Carelon Medical Benefits Management (Carelon) beginning November 1, 2024.
Effective November 1, Blue Cross NC will transition medical necessity review of certain surgical services for Commercial Fully Insured members to Carelon. The advantages of the program include:
- Improving the clinical appropriateness of certain surgical services through the application of evidence-based guidelines in an efficient and effective review process.
- Carelon clinical guidelines will be used to review for medical necessity.
- Engaging providers and members in understanding the range of choices they have in selecting the setting where procedures are taking place and increasing their ability to make informed decisions.
For services that are scheduled to begin on or after November 1, 2024, all providers must contact Carelon to obtain pre-service review for the following non-emergency modalities:
- Upper GI Endoscopy (EGD)
Training Webinars
To help you prepare for this program, Carelon will host a series of live webinar sessions and Q & A only webinar sessions that are designed for providers and office staff who will be requesting prior authorization. The webinars will cover topics such as:
- How the program and preauthorization request process work
- Which members and services will require preauthorization
- Demonstration of the Carelon provider portal and how to enter order requests
- Share additional resources
- Q & A with Carelon’s Solution Operations Leaders
We strongly encourage you and your practice to participate, even if you are already familiar with Carelon and the provider portal through other health plans or specialty programs.
How to Access the Webinars
Your attendance at a Carelon training opportunity is highly encouraged. Please register to attend at least one training opportunity. Carelon solution-specific training content will be made available to you upon completion of registration and prior to attending a webinar session. Reviewing the material ahead of the training will allow your facility to bring relevant questions to be addressed during the session.
In the weeks leading up to the program go-live, a recording of each solution training will be made available on the Carelon provider portal for all registered provider portal users.
