Providers Asked to Confirm ALL Paper or ALL EFT Payments

Blue Cross and Blue Shield of North Carolina (Blue Cross NC) is implementing a requirement for providers that currently receive payment electronically via EFT AND by paper check. Under the requirement, only one form of payment can be selected. This requirement only applies to providers that are currently being paid electronically via EFT but also receive some payments via paper check. Note: providers that joined the Blue Cross NC network after 2018 were required to set up payment via EFT.

To determine if you need to select one form of payment, please login to your Blue E account and follow these steps:

1.     Select Admin option on the left side of Home page.

2.     Select the ‘Electronic Funds Transfer’ option.

3.     Enter your NPI in the first entry field and select Search.

4.     Review the “Status” element displayed for each record listed, to determine if you are all Paper Check, all EFT or a mixture.

5.     If all the displayed records have all Paper Check or all EFT, no future action is required.

6.     If at least one of the records Status value listed is different from the others, you need to update them to either ALL Paper Check, or ALL EFT.

If you are unable to determine through your Blue E login, please contact the EDI help desk at 888-333-8594, option 1.

Effective July 1, 2024, providers still receiving a mixture of paper and electronic payment types that have not selected one format will be automatically moved to Electronic Funds Transfer (EFT). Blue Cross NC will use the EFT account information we have on file to make the change from paper information to EFT.

Providers that are already all EFT or paper do not need to take any action.

If you have questions about this change, call 800-214-4844 for the Blue Cross NC Provider Blue Line.