Effective January 1, 2025, Blue Cross and Blue Shield of North Carolina (Blue Cross NC) will offer the Postal Service Health Benefits Program (PSHB) for US Postal Service employees, annuitants and their families. Blue Cross and Blue Shield Federal Employee Program (FEP) is approved to participate in the PSHB program.

Blue Cross NC currently serves the bulk of federal employees in North Carolina – with a nearly 100 percent retention rate. Postal Service employees make up about a third of our approximately 100,000 FEP members.

Recognizing Postal Service Health Benefits Program Members

A PSHB member can easily be identified by their member ID card. The Postal Service Health Benefits Program name will be displayed on the front of the member ID card along with updated plan language. The member ID number will not change for these Federal Employee Program members moving to the new PSHB plan.

Providers will receive two sets of Explanations of Payments (EOPs) for these members, one for postal (designated PSHB) and one for federal (designated FEHB). Nothing additional is required from providers for the two EOPs.

Sample ID Card:

A new Provider Customer Service line, 888-419-5772, will be live effective November 11, 2024, to support this new member offering.

Member Benefits
All federal members will experience some benefit changes in 2025, but the Postal benefits will mirror the federal employee benefits for 2025. Additional changes and updates will occur in 2026 with the plan evolution.