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Blue Cross and Blue Shield of North Carolina Announces ProviderPortal Case Entry Enhancements for Medical Oncology Program March 01, 2023 Physicians & Specialists

On May 14, 2023, Carelon Medical Benefits Management (formerly AIM Specialty Health) will release operational enhancements to the ProviderPortal℠ for the Medical Oncology program for Blue Cross and Blue Shield of North Carolina (Blue Cross NC). These enhancements are geared towards creating an easier intake process for users. 

After enhancements have been applied, providers may notice the clinical intake screens look and function differently.  

A few updates will include: 

  • Improved look and feel of the case entry screens 
  • Removal of unnecessary biomarker questions for specific clinical scenarios 
  • Revised drug dosing screens for easier input of cycle ranges and days of administration  

Resources, Training and Support  

To help providers become familiar with the enhanced Medical Oncology authorization request process, Carelon will host a series of provider training sessions. Please register using the links below to receive a unique meeting invite. 

Provider Training Sessions 

Register to attend a general training session that will demonstrate the enhanced case entry process at Carelon Provider Connections - Training

For More Information  

Carelon has a designated email address for provider questions about the ProviderPortal℠ and case entry process, MedicalOncologySolution@aimspecialtyhealth.com.  

All member eligibility or claims questions should be directed to your health plan network representative.

Thank you for your continued support of this program.  

Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.

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© 2025 Blue Cross and Blue Shield of North Carolina. ®, SM Marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield plans. All other marks and names are property of their respective owners. Blue Cross and Blue Shield of North Carolina is an independent licensee of the Blue Cross and Blue Shield Association.