Skip to main content
Shop Plans Learn more about our coverage options including health, Medicare, dental and vision options for you, your family or your employees. Get Started Individual & Family Medicare Employer Vision Dental International Travel Find Care FAQ Blog Members Stay on top of your health care with helpful member resources. Members Home Medicare Health Dental Vision Find Care Member Knowledge Center Member Forms Medicare Forms Library Make a Payment Federal Employees Student Blue Healthy Blue Providers Access tools, policies and the latest information to help you care for our members. Providers Home Network Participation Networks & Programs Claims, Appeals & Inquiries Prior Authorization Services & CPT codes Prescription Drug Search Forms and Documents Policies, Guidelines & Codes Provider News Provider FAQ Contact Us Employers Learn about our coverage options for small and large employers, and access tools and resources for your group. Employers Home Shop Employer Plans Employer Portal Support Member Forms & Resources Find Care Blog Agents Access the tools you need: rate quotes, applications, forms, the latest industry news, marketing materials and more. Agents Home Agent Services Check Eligibility Find Care Member Forms & Resources Medicare Forms Library
Contact Us
Log In
I am ... Please select A member A provider An employer An agent
Log in to Agent Services
Log in to Employer Services Register for Employer Services I'm registered but need portal access
Username Forgot username? Continue to Log In Register for Blue Connect Need help? Learn how to log in.
Log in to Blue e Register for Blue e Log in to Dental Blue
Blue Cross NC Home Providers Claims, appeals, and inquiries Commercial plan claims Providers Commercial plan claims

   
How to submit commercial claims through Blue e
Instructions

  1. Log into Blue e
  2. Select CMS 1500 or UB04
  3. Complete form and submit
CMS 1500 Digital Form UB04 Digital Form
Contact

eSolutions Help Desk
888-333-8594, Option 1
Monday through Thursday 8 a.m. to 5 p.m. ET
Friday 8 a.m. to 4 p.m. ET
How to sign up to submit commercial claims through EDI
Instructions

You can submit commercial claims electronically as a trading partner or with a third-party clearinghouse. In either case, you or your clearinghouse will need to complete the required forms before we can accept and process any claims.
Become a Trading Partner
Contact

eSolutions Help Desk
888-333-8594, Option 1
Monday through Thursday 8 a.m. to 5 p.m. ET
Friday 8 a.m. to 4 p.m. ET
How to submit commercial claims via mail
Instructions

  1. Download CMS 1500 or UB04 form 
  2. Print and complete form 
  3. Mail paper claim form to

    Blue Cross NC
    PO Box 35
    Durham, NC 27702

    Make sure all claims and attachments have member’s Blue Cross NC ID.
    Use black ink printing and completing the forms.
CMS 1500 Digital Form (PDF) UB04 Digital Form (PDF)
Contact

Provider Blue Line
800-214-4844
Monday through Thursday 8 a.m. to 5 p.m. ET
Friday 8 a.m. to 4 p.m. ET
About Us Newsroom Blog Member Forms COVID-19 Transparency in Coverage Find Care Rights & Responsibilities Policies & Best Practices Privacy Policy Website User Agreement Fraud & Abuse Technical Information Contact Us Locations Careers

Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.

Information in other languages: Español   中文   Tiếng Việt   한국어   Français   العَرَبِيَّة   Hmoob   ру́сский   Tagalog   ગુજરાતી   ភាសាខ្មែរ   Deutsch   हिन्दी   ລາວ   日本語

© 2025 Blue Cross and Blue Shield of North Carolina. ®, SM Marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield plans. All other marks and names are property of their respective owners. Blue Cross and Blue Shield of North Carolina is an independent licensee of the Blue Cross and Blue Shield Association.