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Federal Employee Program (FEP) appeals and inquiries


To ensure Blue Cross NC reviews your appeal or inquiry quickly, please review these key differences and file appropriately. Submitting an inquiry as an appeal (or vice versa) will cause delays.

  • File an appeal when you are disputing the billing, coding or medical necessity of a claim.
  • File an inquiry when you have a contractual dispute that is not related to billing, coding or medical necessity.

How to file an inquiry for FEP claims


  1. Complete the FEP inquiry form
  2. Mail completed form to

    Blue Cross NC
    Federal Employee Program
    PO Box 2291
    Durham, NC 27702

    Or fax to 919-287-5489


Blue Cross NC
FEP Customer Service