To ensure Blue Cross NC reviews your appeal or inquiry quickly, please review these key differences and file appropriately. Submitting an inquiry as an appeal (or vice versa) will cause delays.
- File an appeal when you are disputing the billing, coding or medical necessity of a claim.
- File an inquiry when you have a contractual dispute that is not related to billing, coding or medical necessity.
- Complete the FEP inquiry form
- Mail completed form to
Blue Cross NC
Federal Employee Program
PO Box 2291
Durham, NC 27702
Or fax to 919-287-5489
Blue Cross NC
FEP Customer Service
800-222-4739