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Blue Cross NC Home Providers Claims, appeals, and inquiries Federal Employee Program (FEP) appeals and inquiries
Providers Federal Employee Program (FEP) appeals and inquiries

    

To ensure Blue Cross NC reviews your appeal or inquiry quickly, please review these key differences and file appropriately. Submitting an inquiry as an appeal (or vice versa) will cause delays.

  • File an appeal when you are disputing the billing, coding or medical necessity of a claim.
  • File an inquiry when you have a contractual dispute that is not related to billing, coding or medical necessity.
How to file an inquiry for FEP claims

Instructions

  1. Complete the FEP inquiry form
  2. Mail completed form to

    Blue Cross NC
    Federal Employee Program
    PO Box 2291
    Durham, NC 27702

    Or fax to 919-287-5489
General Inquiry Form (PDF)

Contact

Blue Cross NC
FEP Customer Service
800-222-4739