May 28, 2021 Update: This communication has been updated to remind providers of the June 1, 2021 effective date for the redirection of COVID-19 claims inquiries. This update was originally posted on April 12, 2021.
Effective June 1, 2021, providers and facilities submitting COVID-19 claim inquiries to Blue Cross and Blue Shield of North Carolina (Blue Cross NC) will no longer be able to submit any inquiries via the online Microsoft Form or via the COVID19questions@bcbsnc.com or COVID19claimsfallout@bcbsnc.com mailboxes.
Providers will need to direct all future claim inquiries to Provider Service by calling 1-800-214-4844.
These changes apply to all lines of business.