Publication Date: 

We held another installment of our “Virtual Rounds: COVID-19” series on Feb. 15, 2021. Given the nature of the pandemic, policies have been evolving and have required updating, which is why we are unable to post the audio of the webinar. However, you can download the updated FAQs and slides from the session to review the updates we provided, which included:

  • Telehealth coding reminders
  • Updates on coding guidance for clinical visits to determine if COVID-19 testing is necessary
  • In-network lab updates

Save the Date: Monday, March 15, 2021, at 1 p.m. – Virtual Rounds
Sign up for the Monday, March 15, 2021, edition of Virtual Rounds.

Please note that we have been experiencing a high volume of inquiries. Most questions can be answered through the materials that have already been posted or are now updated with more complete information. If you have questions, we ask that you first review the resources on our dedicated coronavirus site for providers at

If you cannot find answers there, please use the following:

  • For general questions: Call the Provider Blue Line at 800-214-4844 from 8 a.m. to 5 p.m., Monday - Thursday and 8 a.m. to 4 p.m. on Fridays. We also encourage you to join us during a future “Virtual Rounds” session.
  • For claims-related questions: Fill out this form. Someone from our claims escalation team will respond within 10 business days. If it’s been more than 10 business days, please follow up send an email with the claim ID to Exception: For IPP Host claims questions, please review the claim on Blue e or call 1-800-487-5522.
  • For questions about FEP or other Blues plans: Visit the FEP website or the Blue Cross Blue Shield Association website.