Publication Date: 

June 18, 2021 Update: This communication has been updated with an extended effective date, from June 21, 2021 to July 19, 2021. This communication was originally posted on April 25, 2021.

Effective until July 19, 2021, the Blue Cross and Blue Shield of North Carolina (Blue Cross NC) Commercial/State Prior Authorization phone lines will close each day from 12:00pm to 1:00pm. This will allow Blue Cross NC to ensure we maintain availability during our peak times.

Providers attempting to reach the Commercial/State Prior Authorization phone line can call 1-800-672-7897.

Providers can leave a message or call back into the line by calling 1-800-672-7892.

This update is for Commercial/State Prior Authorization phone lines only.