2021 Blue Cross Blue Shield FEP Dental Provider Implementation Guide: Important Updates, Tips and Benefit Information

February 10, 2021 Update: This communication has been updated with links to the 2021 Blue Cross Blue Shield FEP Dental Provider Implementation Guide and information about the GRID+ Dental Network. 

The 2021 Blue Cross Blue Shield FEP Dental Provider Implementation Guide is a resource for Federal Employee Program (FEP) dental providers that highlights important updates to the FEP BlueDental program, new benefit information and claims submission tips to ensure smooth, accurate claims processing. 

Key Points 

• FEP BlueDental is now referred to as Blue Cross Blue Shield FEP Dental (BCBS FEP Dental). 
• BCBS FEP Dental members have enhanced benefits as a result of a new partnership with GRID Dental Corporation (GDC). 
• Members have received updated BCBS FEP Dental ID cards. If the member is covered under the Federal Employee Health Benefit Program (FEHBP), you may need to file with the FEP medical ID card first. 
• The implementation guide includes a claims submission checklist and other tips to ensure timely payment of submitted claims. 

Blue Cross Blue Shield FEP Dental Partnership with GRID+ Dental Network 

The Blue Cross Blue Shield Association (BCBSA) has partnered with the GRID+ Dental Network to administer BCBS FEP Dental. BCBS FEP Dental members can utilize the GRID+ network as an in-network provider source. By participating in the Blue Cross and Blue Shield of North Carolina (Blue Cross NC) plan, you now have access to BCBS FEP Dental members. The member’s card will be identified with BCBS FEP Dental at the top of the ID card, along with the claims submission address and customer service number on the back to verify benefits. 

For claims issues, contact the company listed on the member’s ID card for questions related to a specific claim. If the plan cannot adequately answer questions about your contracted fee amount, please contact Blue Cross NC’s Provider Service department at 800-777-1643, Option 6. 

Registration and Contact Information 

For more information on covered dental services or to register for the FEP Provider Portal, please visit www.bcbsfepdental.com. For questions, contact the Customer Service at 855-504-2583. 

This update is for informational purposes only.