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Members Nurse Support Program

Connect with a personalized care team that will help you understand your health conditions, work with your doctors to coordinate your care, and guide you through your treatment.

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Get the right help when you need it. Request Support
Improve your quality of life

The Blue Cross and Blue Shield of North Carolina (Blue Cross NC) Nurse Support Program gives you one-on-one assistance from nurses, social workers, dietitians, and pharmacists who can help you manage your care. It is available at no cost for members with family or individual plans.

If you're dealing with complex conditions, multiple health issues, accident‑related injuries, disease‑specific illnesses, or short‑term disabilities, a care manager nurse can help you:

  • Understand your condition and treatment options
  • Make informed decisions about your health care
  • Learn methods to improve how you manage your condition day to day
  • Understand your benefits and access programs available from your plan
  • Connect with community resources that offer additional support
How the Nurse Support Program works

Discover what you'll get from the Nurse Support Program to help you manage your treatment plan.
A nurse dedicated to you

You’ll be assigned a registered nurse who will advocate for you as you navigate your care. Your nurse will work with you and your doctors to create an individualized care plan to help you better manage your health issue.

They will continue to work with you until your condition is improved or you’ve reached a point where you can more easily manage your own care.
Access to care management tools

Blue Cross NC members in the Nurse Support Program also get access to the Wellframe® mobile app that can help you stay on top of your health.

The app lets you reach your care team, track your care plan, manage medications and appointments, and complete daily check‑ins. You’ll also receive personalized health articles, interactive coaching, reminders, and two‑way messaging.
Contact us to speak with a care management professional

Call 800-218-5295

Monday to Thursday 8 AM to 7 PM ET

Friday 8 AM to 5 PM ET
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Disclosures:

Wellframe is an independent company solely responsible for the services it provides and does not offer Blue Cross or Blue Shield products or services. The purpose of the program is to assist you in maintaining and improving your health. The services and information provided by the Blue Cross NC nurse advocates are intended as a resource and are not intended to provide medical advice. Results are not guaranteed. Before making any decisions regarding changes in your care or medications, be sure to consult your doctor.

Blue Cross NC offers the Nurse Support Program for your convenience and is not liable in any way for the goods or services received; results are not guaranteed. Decisions regarding your care should be made with the advice of your doctor. Blue Cross NC reserves the right to change or discontinue this program at any time without prior notification from Blue Cross NC.

Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.

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© 2026 Blue Cross and Blue Shield of North Carolina. ®, SM Marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield plans. All other marks and names are property of their respective owners. Blue Cross and Blue Shield of North Carolina is an independent licensee of the Blue Cross and Blue Shield Association.