Connect with a personalized care team that will help you understand your health conditions, work with your doctors to coordinate your care, and guide you through your treatment.
The Blue Cross and Blue Shield of North Carolina (Blue Cross NC) Nurse Support Program gives you one-on-one support from a team that may include nurses, social workers, dietitians, and pharmacists. Together, they work with you to help you better manage your care and feel more confident in your health decisions.
If you're dealing with complex conditions, multiple health issues, accident‑related injuries, disease‑specific illnesses, or short‑term disabilities, a care manager nurse can help you:
- Understand your condition and treatment options
- Make informed decisions about your health care
- Learn methods to improve how you manage your condition day to day
- Understand your benefits and access programs available from your plan
- Connect with community resources that offer additional support
This program is available at no cost for members with family or individual plans.
You’ll be connected with a registered nurse who will guide and support you throughout your care. Your nurse acts as your advocate, helping you understand your options and making sure your needs are addressed.
The Nurse Support Program doesn't replace your current care. Instead, your nurse will partner with you and your doctors to create a personalized care plan designed around your specific needs. They can help you understand your condition, manage your treatment, and connect you to helpful resources.
Your nurse will continue to work with you until your condition is improved or you’ve reached a point where you can more easily manage your own care.
Call 800-218-5295
Monday to Thursday 8 AM to 7 PM ET
Friday 8 AM to 5 PM ET
Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.
Information in other languages: Español 中文 Tiếng Việt 한국어 Français العَرَبِيَّة Hmoob ру́сский Tagalog ગુજરાતી ភាសាខ្មែរ Deutsch हिन्दी ລາວ 日本語
© 2026 Blue Cross and Blue Shield of North Carolina. ®, SM Marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield plans. All other marks and names are property of their respective owners. Blue Cross and Blue Shield of North Carolina is an independent licensee of the Blue Cross and Blue Shield Association.