When you're facing health care challenges, you need someone you trust on your side.
If you have a family or individual health plan, our Nurse Support Program gives you free help managing long-term or complex health issues so you can feel better and live healthier.
When you join, you'll get personal support from a team of caring professionals – like nurses, social workers, dietitians, and pharmacists – who will work with you one-on-one.
Our goal is to remove any barriers that may get in the way of you better managing your health. We want to help you:
- Understand your condition, treatment options, and plan
- Make informed decisions about your health care
- Learn methods to improve how you manage your condition day to day
- Work with doctors and providers on your health care team who can coordinate your care and help you understand your benefits
- Connect with community resources that offer additional support
- Take multiple medications
- See several doctors for your condition
- Have questions about your condition or your treatment plan
- Find it difficult to stick to the lifestyle changes your physician has recommended
This program is only available to members with individual or family health plans.
- Cost anything extra. The Nurse Support Program is a benefit included in your health plan.
- Replace your current care. You will continue to work with your doctor.
- Interfere with your normal schedule. We work on your schedule – how often you talk to us is up to you.
The Nurse Support Program can help take the stress out of dealing with:
- Complex health conditions
- Multiple health concerns
- Injuries sustained in accidents
- Disease-specific illnesses
- Short-term disability
Sherri was absolutely a pleasure to work with. She was very instrumental in my recovery process.
- Member, Blue Cross NC
As a participant in the Nurse Support Program, you’ll be assigned a registered nurse who will advocate for you as you negotiate the sometimes complicated health care system. Your nurse will help you understand the benefits of receiving quality and cost-effective care.
Your nurse will work with you and your doctors to create an individualized plan of care to help you better understand and better manage your condition.
Your nurse will continue to work with you until your condition is improved, or you’ve reached a point where you can easily manage your own care.
Chrissy was wonderful. She followed up with me throughout my entire pregnancy and postpartum. She genuinely cared about me and my baby.
- Member, Blue Cross NC
Members who use the Nurse Support Program have access to a mobile app powered by Wellframe®. This easy-to-use tool lets you:
- Connect directly with your care team
- Monitor your care plan progress
- Keep track of your medications and appointments
- Have daily check-ins and tasks
- Read helpful articles about your health
- Get interactive coaching, notifications, two-way messaging, and more
Speak with a care management professional who understands your complex health concerns.
Call 800-218-5295
Monday to Thursday: 8 AM–7 PM ET
Friday: 8 AM–5 PM ET
Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.
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