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We're here to help
Blue Cross NC is here for our members and communities in Western North Carolina and beyond after the devastation of Hurricane Helene. We're working with state, federal and local officials, and organizations throughout the affected counties, to assess ongoing needs and understand how we can best support the relief efforts. You'll find our most up-to-date resources here.
Get the help you need
Members
Ways to contact us
Members can reach out to Blue Cross NC via the number on the back of their member ID card or call 888-206-4697. If you're a Healthy Blue member who needs help getting care, call 844-594-5070 or visit the Healthy Blue website.
Providers and Employers
Reach our service teams
Employers can contact their authorized agent, Blue Cross NC group representative, or the Employer Services team at 877-237-6275 for assistance.
Health care providers should contact Providers Services at 800-214-4844.
Telehealth
Access care through telehealth
Telehealth is available for members who aren’t able to see a provider in person. Check with your local clinic or hospital to see if they offer virtual visits. If your plan covers telehealth, log in to Blue Connect and navigate to Doctors & Facilities, and then Telehealth Video Consults.
Mental Health
Connect to mental health resources
Our members can access available mental health resources anytime by connecting with a Behavioral Health Care Navigator or calling 800-755-0798.
Community support
We're listening and responding to our community partners and responding to the region’s needs. We remain committed to supporting longer-term relief and recovery efforts and will continue to keep you updated on how you can support. Please direct questions to CommunityRelations@bcbsnc.com.
- Blue Cross NC, Healthy Blue and the Blue Cross and Blue Shield of North Carolina Foundation have donated more than $3 million to 70 organizations for Hurricane Helene relief. These donations are funding support for food, shelter, and supplies, as well as long-term recovery efforts.
- We have donated more than 140,000 needed supplies to the region, including diapers, cleaning supplies and medication.
- Blue Cross NC employee donations, combined with our company matching program, have resulted in more than $57,000 employee-directed donations for Hurricane Helene relief efforts in Western North Carolina.
Read more about our work to support recovery following Hurricane Helene on our Media Center.
Blue Connect
Find your member ID card in Blue Connect
If you need quick access to your member ID card, log into Blue Connect on your mobile device. If you need help logging in, give us a call at 888-206-4697.
Additional resources
Disaster distress hotline
Get confidential counseling, referrals or other support anytime by calling 800-985-5990.
Community hotline
Call 2-1-1 to get free confidential information on health and human services within your community through this hotline provided by the United Way of North Carolina.
FEMA assistance
You can apply for assistance from the Federal Emergency Management Agency by visiting FEMA.gov or calling 800-621-3362 between 7 AM - 11 PM daily.
North Carolina resources
Visit the North Carolina Department of Public Safety and the North Carolina Department of Health and Human Services online for up-to-date information.
Check back for updates
This page will be kept up to date with information about our efforts to support the community. Check back for more.
Disclosures:
Telehealth services are subject to the terms and conditions of the member’s health plan, including benefits, limitations and exclusions. Telehealth services are not a substitute for emergency care.
Telehealth benefits are available on all plans either from Blue Cross NC or through the provider network. Blue Cross NC provides the telehealth program for your convenience and is not liable in any way for the goods or services received. Blue Cross NC reserves the right to discontinue or change the program at any time without prior notice. Decisions regarding your care should be made with the advice of a doctor. Depending on your plan, selected programs may not be available to you at this time. Check with Blue Cross NC Customer Service to determine your eligibility. Blue Cross NC has contracted with a third-party vendor independent from Blue Cross NC to bring you telehealth benefits.
Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.
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