For information on available incentive programs, please call 919-765-2413
Healthy EndeavorsSM1 Program
Get help making better choices about living a healthier life. Talk with a trained nurse health coach today. Health education based on practice and preventive health guidelines.
You may opt out of the program at any time if you no longer wish to participate by calling 1-888-392-3506.
Case Management
Our nurse case manager can help you understand how to manage your condition, and reach your best level of health and wellness. Call a case manager today.
1-888-234-2415
Nurse Line
For questions about your health or where to get care, talk to a caring professional 24/7.
1-888-258-3432
Choose a Doctor
A doctor or Primary Care Provider (PCP) can help you make better choices about your health care. A PCP can:
Suggest specialists
Talk with other doctors for you
Keep all records of your care in one place
Using a doctor or provider in the service benefit plan network could mean lower costs for you. Our directory of Preferred providers gives you the control to choose your medical and wellness specialists while saving you money on medical costs through our negotiated discounted rates.
Already Have a Doctor?
Take your Member ID Card with you and show it when you go for your visit.
Prior Authorization for Medications
Some prescription drugs require approval before you can get them. See your Service Benefit Plan Brochure, call 1-800-222-4739 or the Retail Pharmacy Program at 1-800-624-5060 to learn more.
Pharmacy Benefits & Prescription Drug Approvals
Talk to a Licensed Pharmacist
Blue Cross NC provides Medication Therapy Management (MTM) to its members with Service Benefit Plan. MTM is a term used to describe a broad range of health care services provided by a pharmacist, the medication expert on our health care team.
Our Clinical Pharmacist can provide MTM to help you get the best benefits from your medications by actively managing drug therapy and by identifying, preventing and resolving medication-related problems.
You may receive one-on-one counseling with our Clinical Pharmacist by reaching a Care Management RN at 1-888-234-2415 who will assess your condition and refer you to the Pharmacist for MTM.
Manage Your Health
Some health issues come with risks and complications that need extra support.
Healthy EndeavorsSM1 Program
Get help making choices about living a healthier life, talk with a trained nurse health coach by phone or email, and get reading materials delivered right to your door at no extra cost.
You may be eligible if you have any of these health concerns:
- Alcohol and/or drug abuse
- Anxiety, panic attacks or stress
- Asthma
- Diabetes
- Heart disease
- Medication issues
- Obesity
- Tobacco use
- COPD (Chronic Obstructive Pulmonary Disease)
Our brochures, give you more details about how we can help you.
To learn more about Healthy EndeavorsSM1, call 1-888-392-3506 or email healthy_endeavors@bcbsnc.com.
Monday-Friday 8:00 a.m. - 5:00 p.m. EST.
Case Management
If you've been diagnosed with any of the following health conditions, our nurse case managers can provide education, resources, coordinated care and communication with your doctor, and help create a preventive care plan for healthier living.
- Cancer
- Stroke
- Trauma
- Kidney disease
- Eating disorders
- Organ transplant
- Orthopedic surgery
- GI/stomach/bowel surgery
- Head or spinal cord injuries
- Complex rehabilitation needs
- High-risk pregnancy, premature births
- Depression, bipolar disorder or schizophrenia
Call a Nurse Case Manager at: 1-888-234-2415, Monday - Friday, 8:00 a.m. - 5:00 p.m. EST.
There's no extra cost to you.
Get Pre-Approved for Medical Services
There are some services you must get approved before you make your appointment. If you're thinking about one of these services, call us at 1-800-222-4739.
- Hospice
- Inpatient hospital admission
- Prescription drugs
- Outpatient surgical services
- Organ/tissue transplants
- Behavioral health (mental health and substance use disorder)
Behavioral health (mental health and substance use disorder) Services
For 2020 services, please use the fax forms below to submit requests for prior approval. Requests can be submitted via fax to 1-866-987-4159:
Diagnosed with Diabetes?
Join the Diabetes Management Incentive Program and earn up to $100 toward qualified medical expenses on your MyBlue® Wellness Card. Read More
Got high blood pressure? 135/80 or higher?
Join the Hypertension Management Program to learn new ways to manage it and earn a free blood pressure monitor. Manage Your Blood Pressure
Know when you need antibiotics.
The changing seasons may have you feeling a bit under the weather but, when is the right time for antibiotics? Read More
Expecting a bundle of joy? How exciting!
Join the Pregnancy Care Incentive Program and you'll get helpful tips to guide you through each stage of pregnancy. Plus, earn up to $75 on your MyBlue® Wellness Card and get a free Pregnancy Care Box. Read More
Resources for Agency Benefits Officers (ABOs)
Are your employees asking about health benefits? Do they want to know the difference between Basic and Standard options? Do you want to offer employees a walking wellness program, or diabetes prevention and management session?
Your Federal Employee Program (FEP) Field Service Team can provide you:
- Important numbers to learn more about health insurance
- An overview of the benefit education and wellness/fitness programs available to your agency
- Agency/personnel change forms
- Meetings and activities request forms for your employees
- Customizable activity posters for promoting events at your agency
- Wellness posters and ABO newsletters
We can offer you a suite of programs, designed to meet the needs of your workforce, and keep your employees informed and educated. For more information, email us at fepsales@bcbsnc.com.
Our brochures, newsletters and posters give you more details about how we can help you.
Field Service Event Notice
FEP Field Services Catalogue
Wellness Posters Printable Version
- Get The Facts
- Wellness Includes Financial Health
- Position Yourself For Wellness
- Take Control Diabetes
- Stay On A Healthy Track
- Immediate Care? Know Where To Go
Newsletters
Printable Forms
Open Season Activity Notice
Virtual Field Service
Interactive Presentations
Right-click and select "Save As" to download the file.
FEP Videos
Use the form to request access to watch our helpful videos.
2021 Benefits Summary
Video time: 09:49
New Employee Orientation
Video time: 21:36
Planning for Government Retirement
Video time: 13:47
Blue HowTo: Preventive Care
Video time: 04:48
Blue HowTo: Getting Care with Telehealth
Video time: 04:07
Enhance Your Employee Perks with Blue365®
Video time: 18:58
Blue Cross NC FEP Team
Request Videos
Who to Call?
FEP Customer Service
- Call: 1-800-222-4739
- Monday - Thursday, 8 a.m. to 4:30 p.m.
- Friday, 8 a.m. to 3 p.m.
FEP Sales
- Email: fepsales@bcbsnc.com
- Fax: 919-765-3888
Blue Connect