See all the ways your 2024 plan delivers!
Get the most value from your health plan
When you know your plan, you know how to make the most of it. That includes getting the best care for the best cost and taking advantage of built-in benefits, programs and discounts that are only available to Blue Cross and Blue Shield of North Carolina (Blue Cross NC) members. Let’s get started by learning more about your plan and what makes it a smart choice.
Your member ID card
Keeping your ID card with you at all times ensures that you have all your plan information on hand should you need it. You can also access a digital ID card on Blue Connect or through the Blue Connect Mobile NC app.
Go paperless and get $5!
Receive communications from us via email. You’ll have less clutter and more convenient and secure access to your plan-related documents. Plus, you’ll receive a $5 reward when you switch your contact preferences to paperless! Already made the switch? Then your reward is on its way!1
Coverage overview
Remember, you need to stay in-network to have coverage – this also allows doctors to provide you with coordinated care. Emergency room and urgent care visits are covered as in-network no matter where you go. Log in or register at Blue Connect℠, your member website, to find an in-network doctor or facility and estimate costs. To see more plan details, you can refer to your Summary of Benefits and Coverage.
Key don’t-miss benefits
3 free primary care provider (PCP) visits
Your first three in-network PCP visits are on us with select plans.
3 free behavioral health visits
Your first three in-network behavioral health or substance use visits are no additional cost with select plans.
No-cost COVID-19 vaccines
FDA-approved COVID-19 vaccines are available at no additional cost when administered by an in-network provider. Testing and treatment are covered based on your plan’s benefits. To learn more about the COVID-19 virus, visit our COVID-19 FAQ page.
100% coverage for preventive care
Preventive care includes routine screenings, counseling and other services to help prevent disease and illness. Since it’s important to spot illnesses before they become serious, preventive care is covered at no additional cost to you when it is administered by an in-network provider.
100% coverage for preventive prescriptions
No-cost preventive drugs for certain chronic conditions are available at in-network pharmacies for those with bronze HSA-eligible plans.
Prenatal and postpartum care
Healthy babies start with healthy parents. To help make sure you get the care you need, prenatal and postpartum care are included as part of your plan.
Pediatric dental care
Did you know that your Blue Cross NC medical plan includes dental coverage for dependents up to age 19? It covers a range of dental services including evaluations, cleanings, fillings, extractions, surgeries, crowns, and more. It also covers orthodontic services if necessary, under certain conditions.
Important terms
Your copayment is the amount you pay for medical services and prescriptions when you check out. Not all plans have copays.
Your deductible is the set amount you pay toward medical services and prescriptions before Blue Cross NC starts paying toward those services during your benefit period.
Your coinsurance is your share of medical costs and some prescriptions after you’ve met your deductible for your benefit period.
The maximum you will pay for covered services in a benefit period. Once met, Blue Cross NC will pay 100% of your remaining covered services. Deductibles, copayments and coinsurance for covered medical and drug benefits apply to this limit. Premiums and non-covered services, as well as out-of-network charges beyond the allowed amount, do not apply.
An EOB shows how medical claims were processed by your plan. It includes the price of the service, how much your health plan paid, member savings and any amount you may owe. See How to Read Your EOB (PDF) for details.
Connect to your plan online
The fastest, easiest way to access your health plan is through Blue Connect or the Blue Connect Mobile NC app.
Below are just some of the ways Blue Connect can help you make the most of your plan – and your time.
Find Care
Manage Your Account
Get Plan Details
Make It Simple
Receive important plan information quickly and easily and be the first to know about wellness tools and resources. Opt-in to get text messages.
Receive electronic communications for less clutter and anywhere access to your plan-related documents.
Have one less thing to remember each month with AutoPay. Set up recurring automatic payments using a bank draft or credit card.
Lower Your Out-of-Pocket Costs
Staying in-network lowers your costs and allows doctors to provide you with coordinated care. Find in-network care and choose a PCP to get more coordinated care.
Already connected?
Take a moment to make sure your info is up to date.
Download the Blue Connect Mobile NC app to access your digital ID card.
Get personalized care
It’s important to have a doctor you see regularly, and when they’re in-network, your out-of-pocket costs are lower. Think of your primary care provider (PCP) as your medical “home.”
Connect with your partner in health
Your PCP's job is to handle most of your medical needs, including routine tests and preventive care, which are 100% covered. To help you achieve the best health possible, they work together with any other doctors or specialists you see. That’s why the first thing you should do on Blue Connect is select an in-network PCP. Don’t wait until you’re sick. Choose your doctor now, so you’re ready to go when the need arises.
Earn a $25 gift card when you get a wellness exam!
- Make an appointment with your in-network PCP for a wellness exam.
- Have your annual wellness exam.
- Ask for preventive care screenings and tests that are 100% covered by your plan.
Once we process the claim, we'll notify you by mail, email and / or text when you can go online to get your $25 gift card in the Blue Connect Activity Center.2 Please allow 4-6 weeks for this wellness exam reward to process.
Get 3 free doctor visits!
Members with select plans can receive their first three PCP visits (in person, by video or on the phone) at no charge. You can also get your first three behavioral health or substance use doctor visits at no charge. Check your benefit booklet to see if you are eligible.
Can't get to the doctor?
Your plan covers virtual visits just like in-person visits. Most providers offer telehealth as an option for your convenience.
Your plan also provides 24/7 access to care through Teladoc®.3 Connect with a doctor, therapist or medical expert by phone or video. Create an account today, so it’s ready to use when you need it.
Reminder: Make sure your doctor is in-network to have coverage.
You can check here.
Be your healthiest
Blue Cross NC is committed to your total health. We offer a wide variety of products, programs and resources to support you and help you be your healthiest.
Dental Blue
Dental health is an important part of your overall health and impacts more than just your teeth. In fact, 100+ diseases can show symptoms in the mouth.4 Add dental coverage to your plan at any time.
Blue 20/20
Regular eye exams don't only address vision health. They can also reveal many underlying health concerns such as heart disease, diabetes and cancer before other symptoms arise.5 You can add vision coverage at any time.
Support to quit tobacco
Ready to leave tobacco behind? QuitlineNC can help you succeed with counseling and nicotine replacement therapy –and it won’t cost you a thing! Call 844-862-7848 to get started.
Family planning, pregnancy and childbirth
As a Blue Cross NC member, you have access to benefits to help you plan for a family, address fertility issues, and care for your reproductive health.
If you’re pregnant and need assistance, our Nurse Support Team is available at:
800-218-5295, press #, then ext. 55547
Monday–Thursday, 8 AM - 7 PM EST
Friday, 8 AM - 5 PM EST
Nurse Support Program
If you are living with or have been recently diagnosed with a chronic condition (such as diabetes or heart disease), it might feel challenging to manage. Your doctor can provide a lot of helpful information, but sometimes it can be hard to remember what to do once you leave the doctor’s office, or between visits. This is where the Nurse Support Program can help.
The Nurse Support Program team includes:
- Nurses
- Dietitians
- Diabetes educators
- Pharmacists
- Social workers
Get started:
Call the Nurse Support Program at 888-229-8510, or download the Wellframe® app to work with the team right from your smartphone:
- Download the Wellframe app
- Open the app to sign up
- Your access code should autofill
(if not, use this code: ncdmablewell)
Diabetes: Member support and savings
If you have diabetes, be sure to take advantage of the many resources, tools and support available to you as a Blue Cross NC member.
These include:
- Tips for living well with diabetes
- Ideas for creating a healthy lifestyle
- Diabetes program locators
- Blue Cross NC wellness programs
- Diabetes-related articles
To help members stay on top of their treatment and reduce costs, we will waive the deductible for diabetic supplies and apply only the coinsurance. To see if you are eligible complete this questionnaire.
Save with member discounts
As a Blue Cross NC member, you have access to exclusive deals and discounts. Save on everything from gym memberships to medications.
Blue365
Blue365 is your member-only discount program. When you sign up, you’ll have access to exclusive savings on products and services to help you live a well-balanced life. New deals are available each week as well as regular everyday discounts.
Weekly deals
- Apparel & footwear, fitness, healthy eating, hearing & vision, home & family, personal care, travel
Everyday discounts
- 40% off hotels
- Up to 35% off rental cars
- 30% off select Skechers®
- 20% off Fitbit® devices
- 5% off travel insurance
MedsYourWay
Get the lowest price on your prescriptions the easy way with MedsYourWay. It automatically compares medicine prices from drug discount cards and your health plan benefit.6 By simply showing your Blue Cross NC member ID card at the pharmacy, you will pay the best price available on most medicines.
Let MedsYourWay find the best price for you
- Available at most major pharmacies
- Just show your Blue Cross NC member ID card
- Over-the-counter drugs may also qualify for a discount
Use the Find a Drug tool on Blue Connect to see which of your medications are available for a discount.
Amazon Pharmacy
Home delivery – and savings up to 80%7
Blue Cross NC offers access to Amazon Pharmacy, which lets you easily order and quickly get non-specialty medicines delivered at home. Plus, MedsYourWay can save you up to 80% on generic and up to 37% on brand-name medicines. It’s seamlessly built right into the Amazon Pharmacy experience. No extra steps are needed to use it.
With Amazon Pharmacy you get:
- An Amazon shopping experience with free shipping
- Easy, online sign up
- Option for 90+ day fills
- Pharmacists on call 24/7
- Ability to manage your medicine and order history
The Produce Box
Fresh produce at your doorstep
Enjoy fresh, local produce all year long. Starting at just $28, you can get a weekly home delivery of fruits, vegetables, artisan products and baked goods. Sign up as a Blue365 member and enroll for free (a $30 value) and get a $10 discount on your first order!
More than 400 grocery items to choose from each week including:
- Fruits & veggies
- Meat & chicken
- Eggs & milk
- Baked goods & jams
- Prepared meals & more!
Disclosures:
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The plan subscriber can earn a one-time reward for electing to receive paperless communications from Blue Cross NC. Subscriber dependents are not eligible. Subscribers who have previously elected “paperless” in contact preferences will automatically receive the one-time reward. You can choose how we contact you in Blue Connect.
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Members can earn a one-time reward for completing an in-person wellness visit by 12/15/2024. Note that in-network providers have up to 180 days from the date of service to file a claim with Blue Cross NC, which can affect how quickly you receive your reward.
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Teladoc interactive consultations are available 24 hours a day, 7 days a week. Teladoc is subject to state regulations. Telehealth services are subject to the terms and conditions of the member’s health plan, including benefits, limitations and exclusions. Telehealth services are not a substitute for emergency care. Teladoc does not replace your primary care doctor and is not an insurance product. Teladoc is an independent company that is solely responsible for the telehealth services it is providing. Teladoc does not offer Blue Cross or Blue Shield products or services. Teladoc and the Teladoc logo are registered trademarks of Teladoc, Inc. and may not be used without written permission. For complete terms of use, visit member.teladoc.com/terms/terms_of_use.
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Armas, Genaro C. American Heart Association. 2022. “Health Conditions a Dentist Might Find That Have Nothing to Do with Your Teeth.” heart.org/en/news/2022/08/11/health-conditions-a-dentist-might-find-that-have-nothing-to-do-with-your-teeth. (Accessed December 2023.)
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American Optometric Association. n.d. “See the Full Picture of Your Health with an Annual Comprehensive Eye Exam.“ www.aoa.org/healthy-eyes/caring-for-your-eyes/full-picture-of-eye-health. (Accessed December 2023.)
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Drug discount card pricing is not insurance.
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Source: Patients can save up to 80% on brand and generic medications with an average of 50% savings on brand-name diabetes medicines. Actual savings will vary. Source: insiderx.com/help (Accessed December 2022).
Your chance to earn Blue Rewards may be available for a limited time only. Please note that it may take time for activities to show as completed in the Blue Connect℠ Activity Center and for you to receive the certificate to redeem your gift card. All federal, state and local taxes on gift cards, if applicable, are the sole responsibility of the member. Members should consult their tax professional for any advice on whether or not gift cards are considered reportable income. Rally Health is an independent company that is solely responsible for the gift card services it is providing. Rally Health does not offer Blue Cross or Blue Shield products or services. Must be at least 18 years old to participate. Participation restrictions apply based on plan type, and rewardable activities are not available for all plan types. Visit the Activity Center on Blue Connect for activities currently available to you. Blue Cross NC reserves the right to change or discontinue Blue Rewards at any time, including changing dollar amounts and available rewards, without prior notification. Visit BlueCrossNC.com/BlueRewards for full program terms and conditions. Consult with your benefits administrator or contact Blue Cross NC Customer Service for questions or support.
Blue Cross NC offers several decision support tools, such as Find a Doctor and Find a Cost, to aid members in making decisions around their health care experience. These tools are offered for member convenience and should be used only as reference tools. Members should consult their own legal counsel, tax advisor or personal physician as applicable throughout their health care experience.
Message and data rates may apply for SMS texting. Read the SMS Terms and Conditions to learn more.
Blue Cross NC offers wellness programs as a convenience to aid members in improving their health; results are not guaranteed. Blue Cross NC may contract with independent third-party vendors for the provision of certain aspects of our wellness programs and is not liable in any way for goods or services received from them. These vendors do not offer Blue Cross or Blue Shield products or services. Blue Cross NC reserves the right to discontinue or change our wellness programs at any time. These programs are educational in nature. They are intended to help members make informed decisions about their health and comply with their doctor’s plan of care. Decisions regarding care should be made with the advice of a doctor.
Wellframe is an independent company solely responsible for the services it provides and does not offer Blue Cross or Blue Shield products or services. The purpose of the program is to assist you in maintaining and improving your health. The services and information provided by the Blue Cross and Blue Shield of North Carolina (Blue Cross NC) nurse advocates are intended as a resource and are not intended to provide medical advice. Results are not guaranteed. Before making any decisions regarding changes in your care or medications, be sure to consult your doctor.
Blue365 offers access to savings on items that members may purchase directly from independent vendors, which are different from items that are covered under the policies with your Blue Cross NC plan. Any disputes regarding these products and services may be subject to the Blue Cross NC grievance process. The Blue Cross Blue Shield Association (BCBSA) may receive payments from Blue365 vendors. BCBSA does not recommend, endorse, warrant or guarantee any specific Blue365 vendor or item. This program may be modified or discontinued at any time without prior notice.
MedsYourWay is a registered trademark of Prime Therpeutics®, LLC. (Prime), MedsYourWay is a prescription drug discount card, administered by Inside Rx® LLC. MedsYourWay-Retail product compares several discount card prices on a list of qualifying drugs to offer members the lowest available price for their medication. Drug lists are subject to change. MedsYourWay discount card pricing is built into the Amazon Pharmacy shopping experience. You are responsible for the cost of your prescription(s) when using the MedsYourWay card. Limitations apply. Amazon Pharmacy does not dispense controlled substances (Schedule 2 medications). Prime, Inside Rx and Amazon Pharmacy are independent companies that are solely responsible for the services they provide. Prime, Inside Rx and Amazon Pharmacy do not offer Blue Cross or Blue Shield products or services.
FitBit, QuitlineNC, Skechers and The Produce Box are independent companies that are solely responsible for the products and/or services they provide. They do not offer Blue Cross or Blue Shield products or services.
All other marks and trade names are the property of their respective owners.
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Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.
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© 2024 Blue Cross and Blue Shield of North Carolina. ®, SM Marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans. Blue Cross NC is an abbreviation for Blue Cross and Blue Shield of North Carolina. Blue Cross and Blue Shield of North Carolina is an independent licensee of the Blue Cross and Blue Shield Association.