Model of Care training
Annually, a representative from each provider’s practice and/or facility must attest to completing the Special Needs Plans (SNPs) and Model of Care overview. Representatives must complete an attestation form at the end of training.
If you have an issue with completing the attestation form online after reviewing the Model of Care training, you can print a copy of the form, complete all required information and fax to 919-765-7109. You can also submit via email to DSNP_providerattestations@bcbsnc.com.
Submit claims with Availity®
All claims for Healthy Blue + Medicare members must be filed through Availity. You can learn more about using Availity by visiting the Training and Education page.
Do not submit Healthy Blue + Medicare HMO D-SNP claims through Blue e provider portal.
Forms
These forms are specific to Healthy Blue + Medicare HMO D-SNP and are required when doing business with Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Please complete forms related to pre-certification, behavioral health treatment, and other similar cases before rendering service.
- Behavioral Health Concurrent Review Fax Form (PDF)
Please complete for any concurrent review. - Behavioral Health Discharge Note (PDF)
Form provides information when member will be discharged from behavioral health treatment. - Electroconvulsive Therapy Prior Authorization Request (PDF)
ECT services require prior authorization and form must be submitted prior to rendering treatment. - General Precertification Request (PDF)
Form can be used to request prior authorization for inpatient admissions. - Initial Note Review (PDF)
Request for an initial case for behavioral health. - Mental Health Outpatient Treatment Report (PDF)
Services require prior authorization and form must be completed prior to rendering treatment. - Neuropsychological Testing (PDF)
Request for Authorization-services require prior authorization and form must be submitted prior to rendering treatment. - Overpayment Refund Notification Form (PDF)
Please complete this form when refunding money and include all necessary documentation. - Psychological Testing Request for Authorization (PDF)
Services require prior authorization and form must be completed prior to rendering treatment. - Recoupment Authorization Form (PDF)
Please complete this form and mail with supporting documentation authorizing adjustments to be offset / recouped from future claims payments, do not enclose a check for the amount to be refunded when submitting this form. - Transcranial Magnetic Stimulation (TMS) Request Form (PDF)
Please complete this form in its entirety and submit for prior review when rendering TMS services.
Resources
- Addressing Medication Adherence Gaps (PDF)
- Admission, Discharge, And Transfer Information Is Now Available for Medicare Advantage Members (PDF)
- Advancing Digital Efficiency by Discontinuing Paper Remittances (PDF)
- Adult Immunization Status (AIS-E) (PDF)
- Blood Pressure Control for Patients With Diabetes (BPD) 2025 (PDF)
- Blue Cross and Blue Shield of North Carolina Expands Specialty Pharmacy Recertification List (August 2024 Pt. 2) (PDF)
- Breast Cancer Screening (BCS-E) (PDF)
- Cardiac Rehabilitation (CRE) 2025 (PDF)
- Carelon Medical Benefits Management, Inc. Updates Effective September 2024 (PDF)
- Carelon Medical Benefits Management, Inc. Updates Effective February 8, 2025 (PDF)
- Change Healthcare Cyber Security Update (PDF)
- Clarification to Carelon Medical Benefits Management, Inc. Updates Effective September 1, 2024 (PDF)
- Clinical Criteria Updates Effective October 12, 2024 (PDF)
- Clinical Criteria Updates Effective January 31, 2025 (PDF)
- Clinical Criteria Updates Effective February 17, 2025 (PDF)
- Coding Validation Expansion: Medicare 1 (PDF)
- Coding Validation Expansion: Medicare 2 (PDF)
- Colorectal Cancer Screening (COL-E) (PDF)
- Depression Screening and Follow-up for Adolescents and Adults (DSF-E) (PDF)
- Drug and Biologic (PDF)
- Follow-up After Emergency Department Visit for Patients With Multiple High-Risk Chronic Conditions (FMC) (PDF)
- HEDIS 2024 Documentation for Care of Older Adults (COA) (PDF)
- HEDIS 2024 Documentation for Colorectal Cancer Screening (COL-E) (PDF)
- HEDIS 2024 Documentation for Controlling High Blood Pressure (CBP) and Statin Therapy for Patients with Cardiovascular Disease (SPC) (PDF)
- HEDIS 2024 Updates: Advanced Illness and Frailty Exclusions (PDF)
- HEDIS Measure Tips — Adults’ Access to Preventive/Ambulatory Health Services (AAP) 2025 (PDF)
- HEDIS Measure Tips — Appropriate Testing for Pharyngitis (CWP) 2025 (PDF)
- HEDIS Measure Tips — Appropriate Treatment for Upper Respiratory Infection (URI) 2025 (PDF)
- HEDIS Measure Tips — Avoidance of Antibiotic Treatment for Acute Bronchitis/Bronchiolitis (AAB) 2025 (PDF)
- HEDIS Medical Record Submission — Easier with Remote EMR Access Service (PDF)
- HEDIS Transitions of Care (TRC) (PDF)
- Health Outcomes Survey (PDF)
- Health Outcomes Survey: Fall Risk Management (FRM) (PDF)
- Health Outcomes Survey: How to Improve the Patient Experience (PDF)
- Health Outcomes Survey: Management of Urinary Incontinence in Older Adults (MUI) (PDF)
- Health Outcomes Survey: Physical Activity in Older Adults (PAO) (PDF)
- ICD-10-CM Excludes1 Notes (PDF)
- Improving Patient Outcomes: Back to the Basics (PDF)
- Medical Policies and Clinical UM Guidelines
- Medical Policies and Clinical Utilization Management Guidelines Update Effective December 10, 2024 (PDF)
- Medical Policies and Clinical Utilization Management Guidelines Update Effective February 13, 2025 (PDF)
- Medicare Part D Overhaul: What's New in 2025 for Your
- Prescription Drug Costs? (PDF)
- Medicare Risk Adjustment Provider Documentation and Coding Guide (PDF)
- MCG Care Guidelines 28th Edition (PDF)
- Osteoporosis Management in Women Who Had a Fracture (OMW) (PDF)
- Osteoporosis Screening in Older Women (OSW) (PDF)
- Personalized Match Update (PDF)
- Pharmacotherapy Management of COPD Exacerbation (PCE) 2025 (PDF)
- Pharmacy Clinical Criteria
Clinical criteria documents for all injectable, infused or implanted prescription drugs and therapies covered under the Healthy Blue + Medicare medical benefit (Part C). - Policy Update - Nurse Practitioner and Physician Assistant Services (PDF)
- Prevent Flu and COVID-19: Drive the Change Through Vaccination (PDF)
- Prior Authorization Requirement Changes Effective December 1, 2024 (PDF)
- Prior Authorization Requirement Changes Effective January 1, 2025 (PDF)
- Prior Authorization Requirement Changes Effective February 1, 2025 (PDF)
- Provider Manual (PDF)
- Real-Time Prescription Benefit (PDF)
- Seamless Advance Care: MyDirectives Digital Tool for D-SNP Members (PDF)
- Social Need Screening and Interventions (SNS-E)
- Time to Prepare for HEDIS Medical Record Review (PDF)
- Understanding Your Role in the Health Outcomes Survey (PDF)
- Updates to Carelon Medical Benefits Management, Inc. Clinical Appropriateness Guidelines Effective October 20, 2024 (PDF)
- Use Availity Essentials to View Authorization Case Status and Set Authorization Decision Notification Preference (PDF)
Reimbursement policies
- Abortion (Termination of Pregnancy) (PDF)
- Claims Submission - Required Information for Facilities (PDF)
- Claims Submission – Required Information for Professional Providers (PDF)
- Claims Timely Filing (PDF)
- Code and Clinical Editing Guidelines (PDF)
- Consultations (PDF)
- Corrected Claims (PDF)
- Diagnosis-Related Group (DRG) Inpatient Facility Transfers (PDF)
- Diagnosis Used in DRG Computation (PDF)
- Drug Screen Testing (PDF)
- Distinct Procedural Services (Modifiers 59, XE, XP, XS, XU) (PDF)
- Duplicate or Subsequent Services on the Same Date of Service (PDF)
- Durable Medical Equipment (DME) (Rent to Publish) (PDF)
- Eligible Billed Charges (PDF)
- Emergency Department Leveling of Evaluation and Management Services (PDF)
- Emergency Services: Nonparticipating Providers and Facilities (PDF)
- Facility Take-Home DME and Medical Supplies (PDF)
- Global Surgical Package (PDF)
- Hysterectomy (PDF)
- Inpatient Readmissions (PDF)
- Maternity Services (PDF)
- Maximum Units Per Day (PDF)
- Medical Recalls (PDF)
- Modifier 22 (PDF)
- Modifier 24 (PDF)
- Modifiers 25 and 57 (PDF)
- Modifiers 26 and TC (PDF)
- Modifiers 50 and 51 (PDF)
- Modifier 63 (PDF)
- Modifier 66 (PDF)
- Modifier 76: Repeat Procedure by the Same Physician (PDF)
- Modifier 77 (PDF)
- Modifier 78 (PDF)
- Modifiers 80, 81, 82, and AS: Assistant at Surgery (PDF)
- Modifier 90 (PDF)
- Modifier 91 (PDF)
- Modifiers LT and RT (PDF)
- Modifier Usage (PDF)
- Multiple Delivery Services (PDF)
- Multiple Procedure Payment Reduction (PDF)
- Multiple Radiology Payment Reduction (PDF)
- Nurse Practitioner and Physician Assistant Services (PDF)
- Portable/Mobile/Handheld Radiology Services (PDF)
- Preadmission Services for Inpatient Stays (PDF)
- Preventive Medicine and Sick Visits on the Same Day (PDF)
- Professional Anesthesia Services (PDF)
- Proof of Timely Filing (PDF)
- Prosthetic and Orthotic Devices (PDF)
- Provider Preventable Conditions (PDF)
- Reduced and Discontinued Policies (PDF)
- Reimbursement for Items under Warranty (PDF)
- Reimbursement Policies Disclaimer (PDF)
- Reimbursement Policies Overview (PDF)
- Sanctioned and Opt-Out Providers (PDF)
- Split Care Surgical Modifiers (PDF)
- Sterilization (PDF)
- Technology Assisted Surgical Procedures (PDF)
- Transportation Services: Ambulance and Nonemergent Transport (PDF)
Sample member ID cards
Contact information
Healthy Blue + Medicare customer service
Healthy Blue + Medicare customer service
PO Box 62947
Virginia Beach, VA 23466
Phone: 833-713-1078
Fax: 855-358-1226
Medicare complaints, appeals & grievances (medical and drugs Part C)
Attention: Medical Necessity Provider Appeals
Mailstop: OH0205-A537
4361 Irwin Simpson Road
Mason, OH 45040
Phone: 833-713-1078
Fax: 888-458-1406
For coverage decisions and appeals for Part D drugs
Prime Therapeutics
Medicare Appeals Department
10802 Farnam Dr.
Omaha, NE 68154
Phone: 800-725-7710
For difficulties with hearing or speaking, please call 800-693-6703.
Fax: 888-285-2242
Provider services (medical & drug)
Phone: 844-895-8160
Fax: 877-799-4129
Healthy Blue + Medicare
PO Box 60007
Los Angeles, CA 90060-0008
Case management (medical & drug)
Phone: 866-611-4287
Fax: 855-443-7821
Healthy Blue + Medicare
3350 Peachtree Road NE
Atlanta, GA 30326
Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.
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