SmartShopper for Employers

Smart shoppers, brilliant savings

[MUSIC PLAYING] We all know what to do when we don't like the price of something we want. We shop around. But it's not that easy with health care. In one facility, an MRI could cost $3,000 but only $300 down the street. While that information is available, you don't have time to sift through it all. That's where SmartShopper comes in. SmartShopper makes it easy for you to find the right care at the right place for the right price. And on top of your savings, you get a cash reward. To start searching for your procedure, go to BlueCrossNC.com/SmartShopper. Here, you'll search for eligible procedures. But if you'd rather call, you can always talk to PAT, the Personal Assistant Team. To quickly find what you're looking for, click Browse by Category, then Medical Procedures, then All SmartShopper Procedures. Select your procedure, accept the terms of use, and you'll see a list of providers. A green savings box means this provider is eligible for a SmartShopper reward. After your procedure with a SmartShopper eligible provider, you'll receive a check right to your door. It's that simple. Great care at your convenience plus cash in your pocket, what are you waiting for? Log on or call today to start saving. [MUSIC PLAYING]

When employees shop for healthcare, everyone saves

Are you paying higher medical expenses than necessary? Join other employers who have saved millions with SmartShopper®, an innovative and easy way to turn your employees into savvy health care consumers.¹ It lets them compare the price of dozens of procedures, from a mammogram to a full hip replacement.

When employees choose a lower-cost provider through SmartShopper, they earn a cash reward – from $25 to $1000 per procedure!² So not only do you save through lower claims payouts, your employees pay less out-of-pocket and get a check in the mailbox – just for shopping.

It works!

Plan sponsors saved a total of $32.4 million in medical costs¹

Shopping experience

Integrated for convenience

To make the experience easy, SmartShopper is integrated into Blue Connect℠ online tools. So all shoppers need to do is log in and go to Find a Doctor. SmartShopper results automatically display in cost comparison searches. For those who prefer to shop over the phone or need a little help, the Personal Assistant Team is just a quick call away. They will help employees shop and even schedule appointments.

Quality, in-network care

Employees can expect quality care across the provider choices. And they won’t need to search for in-network doctors or facilities, since SmartShopper leverages the existing Blue Cross and Blue Shield of North Carolina (Blue Cross NC) local and national network of providers.

98%

of SmartShoppers would recommend the service to their friends, colleagues and family.³

How it works

Shop

Employees shop for 100+ medical procedures online through Blue Connect, or by calling the Personal Assistant Team

Go

They have their procedure at a reward-eligible location of their choice

Earn

SmartShopper mails a reward check directly to the employee’s home once the procedure is complete and the claim is paid

Engagement program

Getting and keeping employees interested in shopping is easy, too. SmartShopper takes a 360-degree approach to member engagement that's designed to connect with shoppers all along their journey, from enrolling to shopping, to earning and repeating.

Reaching out to employees and their families in the workplace and at home multiple times a year, SmartShopper provides tailored messaging based on actual claims experience and demographics.

Analytics and reporting

Detailed employer reporting is also provided to help you use actual data to optimize engagement and savings.³

Monthly reporting includes:

Total amount of savings
Average savings/claim
Potential savings
Number and type of services shopped
Number of claims per procedure
Number of incentives paid
Shopper demographics by age and gender

To learn more, call your Blue Cross NC sales representative

Disclosures:

SmartShopper is powered by Sapphire Digital, an independent company that is solely responsible for the services it is providing. Sapphire Digital does not offer Blue Cross or Blue Shield products or services. The Personal Assistant Team is provided by Sapphire Digital for member convenience. Blue Cross NC is not liable in any way for the goods or services received; results are not guaranteed. Decisions regarding care should be made with the advice of a doctor.

Sapphire 2021 Performance & Savings report
Average cash incentive is $86 according to SmartShopper 2019 book of business over the last 6 years of results.
Reporting and analytics are available to groups with 250+ enrolled employees.

U39472, 11/21

Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.

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© 2024 Blue Cross and Blue Shield of North Carolina. ®, SM Marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans. Blue Cross NC is an abbreviation for Blue Cross and Blue Shield of North Carolina. Blue Cross and Blue Shield of North Carolina is an independent licensee of the Blue Cross and Blue Shield Association.