Here are a few tips to help you navigate the survey.
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What is the Medicare Experience Survey?
Once a year, members like you are invited to take part in a formal survey that helps us improve. If selected, you will receive the survey from a third party. Your participation is private and anonymous in the hopes of encouraging your honest and candid responses.
Why should I participate?
Your answers not only help us improve your member experience, but also help us identify and implement the kind of benefits that matter most to you and members like you. It’s your chance to make a difference in the support and benefits you receive now and in the future.
How will I be notified if I am selected?
All members selected to participate will be notified by mail or phone between March and May 2025.
Example: In the last 6 months, how often was it easy to use your prescription drug plan to fill a prescription by mail?
Answers: Never | Sometimes | Usually | Always
Tip: Skip this question if you didn’t fill any prescriptions by mail. Answering “Never” would mean it was never easy to fill a prescription by mail.
Example: In the last 6 months, how often did your health plan’s customer service give you the information or help you needed?
Answers: Never | Sometimes | Usually | Always
Tip: Did you get the information you were looking for? Was the customer service specialist polite and helpful?
Remember: You can skip this question if you did not call customer service in the last 6 months.
Example: In the last 6 months, how often was it easy to get the care, tests, or treatment you needed?
Answers: Never | Sometimes | Usually | Always
Tip: Let’s say you visited the doctor 4 times in the last 6 months and 3 of those visits went very well. But at your most recent visit you felt rushed and your doctor seemed distracted. In this situation, you would choose “Usually.” This is because the majority of the time you were able to get the care and treatment you needed.
Example: Using any number from 0 to 10, what number would you use to rate your health care in the last 6 months?
Answers: 0 Worst health care possible | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 Best health care possible
Tip: If you’re very happy about the quality of the health care you’ve received in the last 6 months, you’ll choose 10.
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Thank You in Advance to All Participants!
We appreciate your participation in the yearly Medicare Experience Survey. We’d also like to remind you that we’re available at any time throughout the year to answer your questions, listen to your feedback, or assist you with your plan. Please call us at the number on the back of your Blue Cross and Blue Shield of North Carolina (Blue Cross NC) member ID card.
Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.
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