Signature Service for Groups

Signature Service

Experience the benefits of best-in-class service

Signature Service provides expert guidance so you can feel more confident when making important health care decisions.

Welcome and congratulations! Your employer now provides you access to Signature Service from Blue Cross and Blue Shield of North Carolina (Blue Cross NC). It's an enhanced level of customer service support designed around your specific health care needs.

Our highly trained Customer Solutions Experts want to help you get the most out of your health coverage. Please consider us your 'go-to' resource when you have questions about either your health insurance plan or your health care needs in general.

It's easy to contact us. Simply call the dedicated toll-free number on the back of your ID card Monday through Friday, between 8:00 a.m. and 9:00 p.m. ET. If you prefer to send a secure email or chat with us live, log in to Blue Connect.

Key benefits of Signature Service

Expert help when you need it

Direct access to Customer Solutions Experts
One-on-one guidance for all your medical needs
Extended hours of operation

Solutions for simple to complex care

Medical advice from Blue Cross NC nurses
Enhanced support for medical and surgical procedures
Access to a care team to help with complex medical situations

The knowledge and support you want

Coordination across all covered services
Appointment setting services and claim resolution support
Help using Blue Connect so you can view your benefits, search for providers, and use the cost comparison tools

When you're ready to speak to someone on the Signature Service team, you can give us a call, send us an email or chat with us online. We're available Monday through Friday, from 8:00 a.m. to 9:00 p.m. ET.

Phone

Call the dedicated toll-free number on the back of your ID card

Secure email

Live chat

Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.

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^© 2025 Blue Cross and Blue Shield of North Carolina. ^®, SM Marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans. Blue Cross NC is an abbreviation for Blue Cross and Blue Shield of North Carolina. Blue Cross and Blue Shield of North Carolina is an independent licensee of the Blue Cross and Blue Shield Association.