The following is an update to a previous Blue Cross and Blue Shield of North Carolina (Blue Cross NC) communication posted on May 10, 2023.  

On behalf of Blue Cross NC, Quest Analytics (through its BetterDoctor solution) is currently contacting individual providers to review and attest to the accuracy of their directory information. This is being done in response to the federal Consolidated Appropriations Act (CAA). As part of the Act, Blue Cross NC requires all network providers to confirm their demographic information published in its online provider directory every 90 days. The online provider directory (or Find Care tool) is used by over four million Blue Cross NC members to access medical services.    

Currently, Blue Cross NC individual providers can ONLY submit directory attestations through Quest Analytics BetterDoctor. This is a correction from our previously posted communication stating providers could use the Council for Affordable Quality Healthcare (CAQH) to attest. Blue Cross NC is NOT currently partnering with CAQH for providers to attest. (Please note only credentialing is done through CAQH) 

If you used CAQH for attestation, it is not valid, and you must attest through BetterDoctor.  

Providers who submit their directory attestation through BetterDoctor gain multiple benefits including automatic reminders every 90 days, updates and attestation communicated to all other contracted health plans, demographic updates made in real time, and a decrease in administrative burden.  

Need to Update Your Demographics? Visit the Blue Cross NC provider website and go to Forms and Documentation to download and complete a Demographic & Contact Form. Send completed form to Providerupdates@bcbsnc.com.    

Questions About BetterDoctor? Contact Quest Analytics at: support@betterdoctor.com or 844-668-2543 (8am to 5pm CST).