Please note, this communication applies to Healthy Blue + Medicare℠ (HMO D-SNP) offered by Blue Cross and Blue Shield of North Carolina (Blue Cross NC).
On June 14, 2021, Philips Respironics issued a voluntary recall on specific brands of their continuous positive airway pressure (CPAP) machines, bilevel positive airway pressure (BiPAP) machines and ventilators. Philips Respironics has established a registration process that allows patients, users or caregivers to look up their device’s serial number and initiate a claim if their unit is affected. To view the recall information and register your device, visit the Philips website voluntary recall information page.
Members may also call Philips Respironics at 877-907-7508 with questions. We highly recommend that devices be registered to appropriately identify all recalled units and so that impacted patients, users and caregivers receive the most up-to-date information from Philips Respironics.
Note: Philips Respironics is an independent company providing medical devices for Healthy Blue + Medicare members on behalf of Blue Cross and Blue Shield of North Carolina.
For more provider information and resources, visit our Healthy Blue + Medicare page.
BNCCARE-0166-21 June 2021 519195MUPENMUB
Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.
Information in other languages: Español 中文 Tiếng Việt 한국어 Français العَرَبِيَّة Hmoob ру́сский Tagalog ગુજરાતી ភាសាខ្មែរ Deutsch हिन्दी ລາວ 日本語
© 2025 Blue Cross and Blue Shield of North Carolina. ®, SM Marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield plans. All other marks and names are property of their respective owners. Blue Cross and Blue Shield of North Carolina is an independent licensee of the Blue Cross and Blue Shield Association.