Description
A group visit, also known as a shared medical appointment, is when multiple patients are seen as a group for follow-up or routine care. These visits are voluntary for patients and provide a secure but interactive setting in which patients have improved access to their physicians, the benefit of counseling with additional members of a health care team (for example, a behaviorist, nutritionist, nurse, or health educator), and can share experiences and advice with one another.
Group visits (shared medical appointments) can be satisfying to both the physician and the patient. They can offer an increase in the productivity of the health care team and can provide patients with an alternate to an individual visit. Group visits offer a holistic and therapeutic approach designed to improve patient access to and quality of care through enhanced education and support.
Three general models for the group visit exist: 1) the cooperative health care clinic (CHCC), created for older patients requiring frequent, broad-spectrum care; 2) the disease-specific CHCC, a diagnostically exclusive group that aids patients with chronic-disease management; and 3) the drop-in group medical appointment (DIGMA), intended for established patients needing a more comprehensive approach to their follow-up care.
These three types of group visits have some common features. These group visits are:
- Voluntary
- Interactive
- Care delivery systems - NOT classes
- Intended to enlist and validate patients as their own caregivers
- Efficient and effective
Policy
Blue Cross Blue Shield North Carolina (Blue Cross NC) will provide coverage for group visits (shared medical appointments) when the criteria outlined in this policy are met.
Reimbursement Guidelines
Group visits (shared medical appointments) are covered if the following criteria are met:
- The patient is an established patient already enrolled in the practice.
- The group visit is disease or condition specific; however, this does not preclude coverage of group visits that are designed to address aspects of multiple chronic conditions for patients with co-morbid conditions.
- Patient attendance is completely voluntary; patients are entitled to have individual appointments as needed.
- Adequate facilities and time are provided for group visits.
- Appropriate staff members are maintained to facilitate the group discussion and coordinate the meeting.
- Individual as well as group interaction must be documented in the patient’s medical record.
Group visits (shared medical appointments) are not covered under the following circumstances:
- The patient is new to the practice.
- The physician is not in attendance during the group visit.
- Inadequate time, staffing or facilities are not provided during the group visit.
- The patient is not allowed to have one-to-one time with the physician during the group visit, at the patient’s request.