Experience the benefits of personalized service.
Welcome and congratulations! Your employer now provides you access to the North Carolina Health Insurance Pool (NCHIP) Concierge Program from Blue Cross and Blue Shield of North Carolina (Blue Cross NC). It's an enhanced level of customer service support designed around your specific health care needs.
Our highly trained Customer Service Representatives want to help you get the most out of your health coverage. Please consider us your 'go-to' resource when you have questions about either your health insurance plan or your health care needs in general.
It's easy to contact us. Simply call 800-795-9402 Monday through Friday, between 8:00 a.m. and 9:00 p.m. ET. This number can also be found on the back of your ID card.
- Direct access to Customer Service Representatives
- One-on-one guidance for all your medical needs
- Extended hours of operation
- Medical advice from Blue Cross NC nurses
- Enhanced support for medical and surgical procedures
- Access to a care team to help with ongoing medical situations
- Coordination across all covered services
- Help using Blue Connect℠ so you can view your benefits, search for providers and use the cost comparison tools
When you're ready to speak to someone on the NCHIP Concierge Program team, you can give us a call. We're available Monday through Friday, from 8:00 a.m. to 9:00 p.m. ET.
Phone: Call 800-795-9402
Secure Email: Log in to Blue Connect and select the Inbox to get started.
Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.
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© 2025 Blue Cross and Blue Shield of North Carolina. ®, SM Marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans. Blue Cross NC is an abbreviation for Blue Cross and Blue Shield of North Carolina. Blue Cross and Blue Shield of North Carolina is an independent licensee of the Blue Cross and Blue Shield Association.