A guide to logging in to Agent Services, the agent portal from Blue Cross and Blue Shield of North Carolina (Blue Cross NC).
In addition to entering your password, the agent login process now includes an extra verification step. This is an important measure to protect private information by ensuring only you can access your account.
Enter your username and password on the agent login screen.
If you haven't already, you'll be asked to verify your email address. You'll only need to do this once.
Next, you'll choose a method for verifying your login. This method will be used for all future logins.
You will verify your login by entering a security code on your device. Then you will be logged in to your account.
Receive a text message that includes a security code.
Receive an automated phone call from Blue Cross NC that includes a security code.
Receive a code via a smartphone app like Microsoft Authenticator or Google Authenticator.
Multi-factor authentication (MFA) is an extra verification step that protects confidential information. By requiring two forms of authentication when logging in, we can ensure a higher level of security and confirm that only agents can access their personal and confidential data. Please remember to never share your password with anyone.
Examples of using MFA include confirming your identity with a code sent via text or voice message and using an authenticator app, such as Microsoft Authenticator or Google Authenticator.
Authenticator apps are an extra layer of security for online accounts. They add a second step of verification when signing in. This means that in addition to a password, agents also need to enter a security code that is generated by the app on their phone.
Free authenticator apps, such as Microsoft Authenticator or Google Authenticator, can be downloaded from Google Play or the Apple App Store – depending on the type of phone used.
Follow these steps:
- Make sure the email did not go to the spam folder.
- Confirm the noreply@authmail.bcbsnc.com email address is not blocked, especially if accessing your account from a workplace network.
- Request a new verification code by clicking "Resend Code."
If you have questions about using Agent Services or need technical support, call the Agent Contact Center.
Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.
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