Blue Cross and Blue Shield of North Carolina (Blue Cross NC) previously announced that Carelon Medical Benefits Management (Carelon) would release operational enhancements to its Provider Portal for the Sleep Management Program on September 8, 2025. Please note that the release date has been rescheduled to October 6, 2025.
Blue Cross and Blue Shield of North Carolina (Blue Cross NC) has partnered with Carelon Medical Benefits Management (Carelon) to administer our Sleep Management Program since 2017. The intent of the program is to ensure sleep studies are medically necessary and provided in the appropriate setting.
On September 8, 2025, Carelon will release operational enhancements to its Provider Portal for the Sleep Management Program. These improvements are aimed at creating a seamless user experience during the intake process.
After implementation, you may notice the clinical intake screens look and function differently.
A few updates will include:
- Improved look and feel of the case entry screens
- Enhanced service selection and diagnosis entry
- Intuitive clinical questions to reduce case entry time
Upcoming Webinars
Carelon will host helpful webinar sessions and Q&A only sessions for providers and office staff to learn more about the updates. We strongly encourage you and your practice to participate, even if you are already familiar with Carelon and the Provider Portal through other specialty programs.
Live Webinar Sessions with Q&A will cover topics such as:
- Program enhancements and preauthorization request process
- Demonstration of the Carelon Provider Portal and order entry updates
- Share additional resources
- Q&A with Carelon Solution Leaders
Please register to attend at least one training opportunity. Your facility’s attendance is highly encouraged.
| TYPE OF TRAINING | DATE | MEETING INFORMATION |
|---|---|---|
| Live Webinar Session with Q&A | Monday, August 11, 2025, at 2 PM ET | Register for Aug 11 Webinar |
| Live Webinar Session with Q&A | Tuesday, August 26, 2025, at 2 PM ET | Register for Aug 26 Webinar |
For More Information:
For resources to help your practice get started with the Sleep Management Program, visit the Carelon provider sleep solution website.
Carelon’s provider website helps you learn more about the program and provides access to useful information and tools such as order entry worksheets and Carelon clinical guidelines.
To learn more about Carelon, please visit www.carelon.com.
Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.
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