Blue Cross and Blue Shield of North Carolina (Blue Cross NC) will host additional webinars beginning in April to review new functionality within Care Affiliate (Provider Portal). If you didn’t attend one of the sessions in December 2024 or February 2025, please consider registering for one of the webinars listed below.  

April 2025

Care Affiliate Basics -  April 16, 2025, 1:00 PM EST  

New Functionality - April 17, 2025, 11:00 AM EST  

New Functionality - April 18, 2025, 11:00 AM EST

May 2025

Care Affiliate Basics – May 6, 2025, 1:00 PM EST  

New Functionality – May 7, 2025, 10:00 AM EST  

New Functionality – May 8, 2025, 1:00 PM EST    

June 2025

Care Affiliate Basics –  June 3, 2025, 1:00 PM EST            

New Functionality – June 4, 2025, 10:00 AM EST  

New Functionality - June 5, 2025, 1:00 PM EST    

As always, if you have questions, please contact us at ElectronicAuthorizationSupportTeam@bcbsnc.com. Our staff is here to walk through the process with you and your team members.  

Blue Cross and Blue Shield of North Carolina (Blue Cross NC) is introducing additional provider self-services enhancements within Care Affiliate on February 26, 2025. As a reminder, the new functionality within Care Affiliate offers enhancements to continue to support our provider community, including:

Phase 1 (Pre-Check): Implemented December 9, 2024

• Enables providers to quickly determine if prior authorization is required.
• Directs providers to third-party vendors when appropriate.

Phase 2 (Cite AutoAuth): Go-Live February 26, 2025

• Provides an automated, evidence-based system to facilitate the prior authorization process.
• Allows providers to receive faster determinations.

To better help providers navigate the changes, we are offering a series of upcoming webinars. Please review the information below for details and registration information. Each session will last approximately one hour.

Provider Self-Services Q & A Session: For Care Affiliate users who attended one of our December 2024 sessions.

• Date: March 4, 2025, 1:00 PM EST

Provider Self-Services – Care Affiliate Basics: For new Care Affiliate users seeking detailed guidance on managing prior authorization requests through the platform.

• Date: March 5, 2025, 1:00 PM EST

Provider Self-Services – New Functionality: For experienced Care Affiliate users seeking a focused review of the new functionality.

• Date: March 6, 2025, 11:00 AM EST
  

For questions about these sessions, email ElectronicAuthorizationSupportTeam@bcbsnc.com.