Solution for Missing Cite AutoAuth Tab in Care Affiliate
Attention Care Affiliate Users:
Blue Cross and Blue Shield of North Carolina (Blue Cross NC) has observed that the Cite AutoAuth tab within Care Affiliate may not always appear automatically after submitting authorization requests.
If your request qualifies for Cite AutoAuth, the tab should then appear in the left column on the screen as shown in the screenshot below. Click on the Cite AutoAuth tab to launch the Cite AutoAuth application.

As always, if you have questions, please contact us at ElectronicAuthorizationSupportTeam@bcbsnc.com. Our staff is here to walk through the process with you and your team members.
Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.
Information in other languages: Español 中文 Tiếng Việt 한국어 Français العَرَبِيَّة Hmoob ру́сский Tagalog ગુજરાતી ភាសាខ្មែរ Deutsch हिन्दी ລາວ 日本語
© 2025 Blue Cross and Blue Shield of North Carolina. ®, SM Marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield plans. All other marks and names are property of their respective owners. Blue Cross and Blue Shield of North Carolina is an independent licensee of the Blue Cross and Blue Shield Association.