Skip to main content
Shop Plans Learn more about our coverage options including health, Medicare, dental and vision options for you, your family or your employees. Get Started Individual & Family Medicare Employer Vision Dental International Travel Find Care FAQ Blog Members Stay on top of your health care with helpful member resources. Members Home Medicare Health Dental Vision Find Care Member Knowledge Center Member Forms Medicare Forms Library Make a Payment Federal Employees Student Blue Healthy Blue Providers Access tools, policies and the latest information to help you care for our members. Providers Home Network Participation Networks & Programs Claims, Appeals & Inquiries Prior Authorization Services & CPT codes Prescription Drug Search Policies, Guidelines & Codes Provider News Provider FAQ Contact Us Employers Learn about our coverage options for small and large employers, and access tools and resources for your group. Employers Home Shop Employer Plans Employer Portal Support Member Forms & Resources Find Care Blog Agents Access the tools you need: rate quotes, applications, forms, the latest industry news, marketing materials and more. Agents Home Agent Services Check Eligibility Find Care Member Forms & Resources Medicare Forms Library
Contact Us
Log In
I am ... Please select A member A provider An employer An agent
Log in to Agent Services
Log in to Employer Services Register for Employer Services I'm registered but need portal access
Username Forgot username? Continue to Log In Register for Blue Connect Need help? Learn how to log in.
Log in to Blue e Register for Blue e Log in to Dental Blue
Back
Reminder: Change Healthcare Nationwide System Outage May Affect Providers' Claim Submissions May 17, 2024 Physicians & Specialists Claims & Coding

On February 21, 2024, Blue Cross and Blue Shield of North Carolina’s (Blue Cross NC) pharmacy benefit manager, Prime Therapeutics, alerted us of a nationwide system outage affecting the company, Change Healthcare (CHC).

We have since learned that the CHC outage has prevented some providers and hospitals using CHC as a vendor for their operations from being able to send claims electronically to insurance companies, including Blue Cross NC.

Providers affected by the CHC issue may choose from the following during any period that they are unable to send claims using CHC.

  • Use a different vendor to electronically submit claims to Blue Cross NC
  • Submit electronic claims directly to Blue Cross NC without using a clearinghouse
  • Direct enter claims via Blue e, our secure provider portal
  • Submit a paper claim. Information on how to submit paper claims can be found on the provider section of our webpage: https://www.bluecrossnc.com/providers/claims-appeals-inquiries

Blue Cross NC does not provide other services that CHC may provide for your organization (e.g. claims scrubbing or other value-added services). As a result, use of alternative filing methods could lead to a higher-than-normal error rate. All claims must be submitted in 837 format.

The CHC outage is also preventing eligibility and claim status inquiries for Brighton Health Plan Solutions members through Blue e. Please call Brighton Provider Services (877-606-6739) for benefit verification for members with the following prefixes during this time. 

  • HFG
  • HGI
  • HWS
  • HMF
  • HZN
  • XZW
  • Y2H
  • Z2E