Skip to main content
Shop Plans Learn more about our coverage options including health, Medicare, dental and vision options for you, your family or your employees. Get Started Individual & Family Medicare Employer Vision Dental International Travel Find Care FAQ Blog Members Stay on top of your health care with helpful member resources. Members Home Medicare Health Dental Vision Find Care Member Knowledge Center Member Forms Medicare Forms Library Make a Payment Federal Employees Student Blue Healthy Blue Providers Access tools, policies and the latest information to help you care for our members. Providers Home Network Participation Networks & Programs Claims, Appeals & Inquiries Prior Authorization Services & CPT codes Prescription Drug Search Policies, Guidelines & Codes Provider News Provider FAQ Contact Us Employers Learn about our coverage options for small and large employers, and access tools and resources for your group. Employers Home Shop Employer Plans Employer Portal Support Member Forms & Resources Find Care Blog Agents Access the tools you need: rate quotes, applications, forms, the latest industry news, marketing materials and more. Agents Home Agent Services Check Eligibility Find Care Member Forms & Resources Medicare Forms Library
Contact Us
Log In
I am ... Please select A member A provider An employer An agent
Log in to Agent Services
Log in to Employer Services Register for Employer Services I'm registered but need portal access
Username Forgot username? Continue to Log In Register for Blue Connect Need help? Learn how to log in.
Log in to Blue e Register for Blue e Log in to Dental Blue
Back
Update to New Provider Enrollment Delays February 20, 2023 Physicians & Specialists

As previously communicated, Blue Cross and Blue Shield of North Carolina (Blue Cross NC) is experiencing significant delays in enrolling new providers. We are working diligently to return to normal inventory turnaround times for new enrollments. We continue to add new enrollment staff, introduce automation and will be implementing various system enhancements to increase operational efficiency.   

The provider enrollment step is only one part of a multi-step process that providers must complete to access and serve Blue Cross NC members as in-network providers.  Credentialing, enrollment and contracting must all be completed. Please note, the credentialing process is not delayed, and we comply with state regulations on credentialing timelines when the required information is provided. All requests are being completed in the order that they were received, and the enrollment process is as follows: 

  • Prior to enrolling, providers must complete the credentialing process.  
  • After providers are credentialed, they must then submit for enrollment. This is the portion of the process where we are experiencing significant delays.  
  • Once enrolled, providers must complete the contracting step in the process. If a practitioner is being added to an already enrolled and contracted group, to facilitate your ability to submit claims during this time, a credentialed practitioner or group may submit an Enrollment Pending Claims Filing Exception form which will facilitate claims payment before the practitioner is linked to a group and enrollment is completed.    

We value your participation in the Blue Cross NC network and look forward to working together to serve our members. Thank you.