June 18, 2021, Update: This communication has been updated with an extended effective date, from June 21, 2021, to July 19, 2021. This communication was originally posted on April 25, 2021.
Effective until July 19, 2021, the Blue Cross and Blue Shield of North Carolina (Blue Cross NC) Commercial/State Prior Authorization phone lines will close each day from noon to 1 p.m. This will allow Blue Cross NC to ensure we maintain availability during our peak times.
Providers attempting to reach the Commercial/State Prior Authorization phone line can call 800-672-7897.
Providers can leave a message or call back into the line by calling 800-672-7892.
This update is for Commercial/State Prior Authorization phone lines only.
Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.
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