In October 2021, Blue Cross and Blue Shield of North Carolina (Blue Cross NC) will launch upgrades to our Care Affiliate portal to create a modern and streamlined design meant to enhance navigation and information display. As a reminder, Care Affiliate is the provider portal for managing authorizations that is accessed via Blue e.  

Please note: On Oct. 15-17, providers will have limited access to Care Affiliate while changes are being made to the portal. The morning of Oct. 18, all changes will be live on the site and regular usage can resume. If a provider has an urgent request while the portal is being upgraded, please utilize the normal fax numbers to submit the request. Only urgent requests will be accepted by fax and processed over the weekend. 

Benefits to Providers 

The updates to the Care Affiliate portal aim to create a comprehensive tool for providers’ authorization needs. Once the updates to Care Affiliate are completed, Blue Cross NC strongly encourages providers to use Care Affiliate rather than phone or fax to manage their requests.  Using Care Affiliate, providers can submit new authorization requests, update previously submitted authorization requests, and add attachments, notes and service lines.